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SnuggleBuddy's avatar
SnuggleBuddy
Tutor
Oct 22, 2017
Solved

Netgear Genie for Mac Installer can not be opened

I am running Mac OS 10.11.6. I'm running Netgear Genie version Version 2.4.22 for Mac OS. There is an Genie update available, 2.4.26, though when I download it, it won't install and I get a pop up sta...
  • Retired_Member's avatar
    Retired_Member
    Oct 26, 2017

    I have the same problem. The downloaded install image for Genie version 2.4.26 is formatted in APFS format. It won't install on any older version of Mac OS than High Sierra, so the update description saying that 'minimum Mac OS version is 10.7.5' is wrong. 

SnuggleBuddy's avatar
SnuggleBuddy
Tutor
Oct 22, 2017

 

Here is a screen grab of the dialog box. screen grab

 

 

RichnSpirit777's avatar
RichnSpirit777
Aspirant
Nov 08, 2017

Genie will not install on my Mac..I am having an issue as well this download will not install on my Mac vers 10.11

    • Retired_Member's avatar
      Retired_Member
      Nov 09, 2017

      Thanks Dexter. That is the version I already have installed: 2.4.22. This is the version that keeps crashing. The app offers the upgrade to 2.4.26 and this cannot be installed as the downloaded DMG file was prepared on a Mac running High Sierra, resulting in it being APFS format, which cannot be opened on any older version of Mac OS. This is in spite of your upgrade description saying 'Recommended minimum Mac OS version is 10.7.5.' In reality, due to the APFS package format, the minimum Mac OS required is 10.13.