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Forum Discussion

chaitu's avatar
chaitu
Follower
Apr 05, 2017

NETGEAR Genie is not connecting to router

When i was trying to connect netgear genie to the netgear router its displaying the error " login failed.the router response timed out " i am unable to connect to the parental controls and the bypas...
Genie
jerbla's avatar
jerbla
Apprentice
Apr 11, 2017

I am having the same issue, no logical explanation

 

  • jerbla's avatar
    jerbla
    Apprentice
    Apr 11, 2017

    Screen Shot 2017-04-11 at 11.31.28.png

     

     

    V 2.4.22

    • ElaineM's avatar
      ElaineM
      NETGEAR Employee Retired
      Apr 12, 2017

      jerbla What's the model number of your router? 
      Latest Genie version is 2.4.38.

      Are you using wired or wireless connection in accessing the admin page?

      Will you be able to access it if you open your browser and type www.routerlogin.net? 

      • jerbla's avatar
        jerbla
        Apprentice
        Apr 13, 2017

        running the most recent version available of the Genie availble according to the Genie update?

         

        Tried access through the routerlogin and the download does not work for mac, it does not go past veriffying stage.

         

        wired access

         

        Thanks