NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

chaitu's avatar
chaitu
Follower
Apr 05, 2017

NETGEAR Genie is not connecting to router

When i was trying to connect netgear genie to the netgear router its displaying the error " login failed.the router response timed out " i am unable to connect to the parental controls and the bypas...
Genie
jerbla's avatar
jerbla
Apprentice
Apr 13, 2017

running the most recent version available of the Genie availble according to the Genie update?

 

Tried access through the routerlogin and the download does not work for mac, it does not go past veriffying stage.

 

wired access

 

Thanks

jerbla's avatar
jerbla
Apprentice
Apr 13, 2017

it also only offers 2.4.22 for mac, as in the option I am running?

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    Apr 13, 2017

    jerbla Which NETGEAR device are you using?

    • Toan's avatar
      Toan
      Aspirant
      Apr 14, 2017

      I'm using the latest version of Netgear Genie (v2.4.38) connecting to my NightHawk R8000 router and have the same problem.

       

      The older Genie version works fine on my Mac, PC, and iOS device but now all three are not operational after the upgrade.

       

      Clicking on Parental Control box in the center also gives me the "You don't appear to be connected to the Internet" error even though I'm typing this message on the same machine.

       

       

    • jerbla's avatar
      jerbla
      Apprentice
      Apr 14, 2017

      Nighthawk X6

    • jerbla's avatar
      jerbla
      Apprentice
      Apr 17, 2017

      Hi Elaine any feedback?

       

      Thanks

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Apr 18, 2017

        Hi all,

         

        Please try resetting the router back to factory defaults.

         

        Regards,

         

        Dexter

        Community Team