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Forum Discussion

chaitu's avatar
chaitu
Follower
Apr 05, 2017

NETGEAR Genie is not connecting to router

When i was trying to connect netgear genie to the netgear router its displaying the error " login failed.the router response timed out " i am unable to connect to the parental controls and the bypas...
Genie
jerbla's avatar
jerbla
Apprentice
Apr 17, 2017

Hi Elaine any feedback?

 

Thanks

DexterJB's avatar
DexterJB
NETGEAR Moderator
Apr 18, 2017

Hi all,

 

Please try resetting the router back to factory defaults.

 

Regards,

 

Dexter

Community Team

  • jerbla's avatar
    jerbla
    Apprentice
    Apr 20, 2017

    this will involve setting up all my zones etc again I assume? Not an ideal solution and having resterted a number of times, this would seem a standard reply leaving me to reset all after. Any other thoughts perhaps before I send a day re setting after a restore?

  • jerbla's avatar
    jerbla
    Apprentice
    Apr 21, 2017

    does not answer why the server does not connect?

     

    Reset is a simple avenue with complex re working? any other spultions please?