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Forum Discussion

maz1991's avatar
maz1991
Aspirant
Dec 19, 2016

Netgear Genie is not showing connected devices.

I have a Nighthawk X4 R7500v2 router with firmware V1.0.3.4.  When using the Netgear Genie Network Map from my iPad I only see the iPad as connected.  However when using the Genie from my laptop I se...
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Dec 22, 2016

Hi maz1991,

 

1. What version of the NETGEAR Genie app do you have installed?

2. Have you tried uninstalling and re-installing the app?

3. Does the issue persist on other iOS devices?

4. Are you logged in on the app before viewing the network map?

 

Regards,

 

Dexter

Community Team