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Forum Discussion

Fastgz's avatar
Fastgz
Aspirant
Apr 21, 2017

Netgear Genie Keeps Crashing

Faulting application name: NETGEARGenie.exe, version: 2.4.1.0, time stamp: 0x00030000 Faulting module name: GeniePlugin_Map.dll, version: 0.0.0.0, time stamp: 0x06046250 Exception code: 0xc0000005 ...
App
crash
Genie
windows
DexterJB's avatar
DexterJB
NETGEAR Moderator
Apr 25, 2017

Hi Fastgz,

 

1. What is the model number and firmware version of your device?

2. Have you tried re-installing the app?

3. What is the operating system of your computer?

4. Does the issue persist on your other devices (Windows, MAC)?

 

Regards,

 

Dexter

Community Team

  • Fastgz's avatar
    Fastgz
    Aspirant
    Apr 26, 2017

    Firmware Version
    V1.0.3.36_1.1.25            Nighthawk X6 R8000      

     

    Yes Ive reinstalled the app Im using windows 10 pro the issues happens to all other devices windows.