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Forum Discussion
Fastgz
Apr 21, 2017Aspirant
Netgear Genie Keeps Crashing
Faulting application name: NETGEARGenie.exe, version: 2.4.1.0, time stamp: 0x00030000 Faulting module name: GeniePlugin_Map.dll, version: 0.0.0.0, time stamp: 0x06046250 Exception code: 0xc0000005 ...
DexterJB
Apr 25, 2017NETGEAR Moderator
Hi Fastgz,
1. What is the model number and firmware version of your device?
2. Have you tried re-installing the app?
3. What is the operating system of your computer?
4. Does the issue persist on your other devices (Windows, MAC)?
Regards,
Dexter
Community Team
Fastgz
Apr 26, 2017Aspirant
Firmware Version
V1.0.3.36_1.1.25 Nighthawk X6 R8000
Yes Ive reinstalled the app Im using windows 10 pro the issues happens to all other devices windows.
- DexterJBApr 26, 2017NETGEAR Moderator
Hi Fastgz,
Please try installing the previous version of NETGEAR Genie and check if the issue persists. Download link is below.
http://files.netgear-support.com/go/?a=d&i=x0JCT2aDO1
Regards,
Dexter
Community Team