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Meo034's avatar
Meo034
Aspirant
Sep 23, 2015

Netgear Genie login username

Hi   I recently purchased a Netgear Nighthack R7000 wireless modem and all seems to be working well except the Genie app on my IPad or IPhone. I changed the admin password from the default "passwor...
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Sep 23, 2015

Hi Meo034,

 

I will need the following information for me to provide you with a recommendation:

 

1. What version of iOS is the iPhone and iPad using?

2. What version of the NETGEAR Genie is installed on both devices?

3. What is the firmware version of the R7000?

4. Have you tried uninstalling and re-installing the app on both devices?

5. Does the issue happen on other devices (computers, Android devices)?

 

Regards,

 

Dexter

Community Team

 

  • Meo034's avatar
    Meo034
    Aspirant
    Sep 24, 2015

    Hi Dexter

     

    Below are the information requested.

     

    1. What version of iOS is the iPhone and iPad using?

     

    IPhone 6 - IOS 9.01

    IPad 2nd Gen - IOS 8.4.1

     

    2. What version of the NETGEAR Genie is installed on both devices?

     

    IPhone - Netgear Genie 2.4.12

    IPad - Netgear Genie 2.4.12

     

    3. What is the firmware version of the R7000?

     

    I have checked to ensure I have the latest installed and the firmware version V1.0.4.30_1.1.67 

     

    I also reset the router multiple times as demanded by NETGEAR in a previous Ticket using their recommended process without any success

     

    4. Have you tried uninstalling and re-installing the app on both devices?

     

    I have tried to uninstall and reinstall the Genie app on both devices without any success. I have the exact same results where I can't login to the wireless router using the Netgear Genie app from my IPhone or IPad

     

    5. Does the issue happen on other devices (computers, Android devices)?

     

    The Netgear Genie installed on my laptop (using Windows 7 64-bit) has the same issue once I changed the password within the router to a more robust password other than the default 'passwrod".  Once this is done, I can't login from the Netgear Genie app from the laptop. The only way I am able to login into the wireless router is from the web browser using either the 192.168.1.1 or www.routerlogin.net or when the remote management is enabled, then the https:// IP address:8443 However, all Netgear Genie apps will not allow me to login

     

    I do not have an Android device but looking at all the messages, it appears many others have the same issues using Android devices

     

    Please advice on the next possible steps in order to rectify the issue

     

    Regards

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Sep 24, 2015

      Hi Meo034,

       

      Thank you for providing the information. We will need to further isolate the issue since my tests using almost the same setup gave me a different result.

       

      1. Please perform a firmware re-flash then reset and reconfigure the router. You may refer to the links below for the steps:

       

      http://kb.netgear.com/app/answers/detail/a_id/23960

      http://kb.netgear.com/app/answers/detail/a_id/9665

       

      2. May I know if you have tried another firmware version?

       

      Regards,

       

      Dexter

      Community Team

      • Meo034's avatar
        Meo034
        Aspirant
        Sep 28, 2015

        Hi,

         

        Tried the reflash the firmware along with reset the settings without any success.

         

        Perhaps there is a flaw wiith your Genie App for IPhone and IPad?

         

        I must have reset and reflash the wireless router at least 10 times since everyone from the support department want you to do this!!

         

        Very frustrating