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Forum Discussion
Netgear Genie login username
Hi I recently purchased a Netgear Nighthack R7000 wireless modem and all seems to be working well except the Genie app on my IPad or IPhone. I changed the admin password from the default "passwor...
Hi Dexter
Below are the information requested.
1. What version of iOS is the iPhone and iPad using?
IPhone 6 - IOS 9.01
IPad 2nd Gen - IOS 8.4.1
2. What version of the NETGEAR Genie is installed on both devices?
IPhone - Netgear Genie 2.4.12
IPad - Netgear Genie 2.4.12
3. What is the firmware version of the R7000?
I have checked to ensure I have the latest installed and the firmware version V1.0.4.30_1.1.67
I also reset the router multiple times as demanded by NETGEAR in a previous Ticket using their recommended process without any success
4. Have you tried uninstalling and re-installing the app on both devices?
I have tried to uninstall and reinstall the Genie app on both devices without any success. I have the exact same results where I can't login to the wireless router using the Netgear Genie app from my IPhone or IPad
5. Does the issue happen on other devices (computers, Android devices)?
The Netgear Genie installed on my laptop (using Windows 7 64-bit) has the same issue once I changed the password within the router to a more robust password other than the default 'passwrod". Once this is done, I can't login from the Netgear Genie app from the laptop. The only way I am able to login into the wireless router is from the web browser using either the 192.168.1.1 or www.routerlogin.net or when the remote management is enabled, then the https:// IP address:8443 However, all Netgear Genie apps will not allow me to login
I do not have an Android device but looking at all the messages, it appears many others have the same issues using Android devices
Please advice on the next possible steps in order to rectify the issue
Regards
Hi Meo034,
Thank you for providing the information. We will need to further isolate the issue since my tests using almost the same setup gave me a different result.
1. Please perform a firmware re-flash then reset and reconfigure the router. You may refer to the links below for the steps:
http://kb.netgear.com/app/answers/detail/a_id/23960
http://kb.netgear.com/app/answers/detail/a_id/9665
2. May I know if you have tried another firmware version?
Regards,
Dexter
Community Team
Hi,
Tried the reflash the firmware along with reset the settings without any success.
Perhaps there is a flaw wiith your Genie App for IPhone and IPad?
I must have reset and reflash the wireless router at least 10 times since everyone from the support department want you to do this!!
Very frustrating
Hi Meo034,
You are correct, this is possibly an issue with the iOS app. Engineering is already aware of this issue and they are currently working on a fix but no ETA has been provided yet. Please make sure that you keep the app up to date in the event that they push out the fix. We apologize for the inconvenience on your part. Rest assured we are working on improving and fixing these issues based on customer feedback.
Regards,
Dexter
Community Team
Thanks Dexter, looking forward to be able to manage the network from my IOS devices
The latest release (2.4.18) did not fix the issue either and it appears many others now have similar problems. I am hoping the engineers are considering the lenght for the password to be at least 12-16 characters with case sensitive letters as well as allowing numbers so the strenght and security of the network can be kept high!!