NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Netgear Genie login username
Hi I recently purchased a Netgear Nighthack R7000 wireless modem and all seems to be working well except the Genie app on my IPad or IPhone. I changed the admin password from the default "passwor...
Hi,
Tried the reflash the firmware along with reset the settings without any success.
Perhaps there is a flaw wiith your Genie App for IPhone and IPad?
I must have reset and reflash the wireless router at least 10 times since everyone from the support department want you to do this!!
Very frustrating
Hi Meo034,
You are correct, this is possibly an issue with the iOS app. Engineering is already aware of this issue and they are currently working on a fix but no ETA has been provided yet. Please make sure that you keep the app up to date in the event that they push out the fix. We apologize for the inconvenience on your part. Rest assured we are working on improving and fixing these issues based on customer feedback.
Regards,
Dexter
Community Team
Thanks Dexter, looking forward to be able to manage the network from my IOS devices
The latest release (2.4.18) did not fix the issue either and it appears many others now have similar problems. I am hoping the engineers are considering the lenght for the password to be at least 12-16 characters with case sensitive letters as well as allowing numbers so the strenght and security of the network can be kept high!!
I am having the same problem - unable to log in to the Genie app on iOS after changing the 'admin' password; however the app DOES login successfully if I go back to the default 'password' (which isn't a secure option). iOS 8.4.1 on an iPhone 6; Netgear Genie app 2.4.18; Router Nighthawk R7000; Firmware V1.0.4.30.
Scott