Forum Discussion

Aspirant

Sep 23, 2015

Netgear Genie login username

Hi I recently purchased a Netgear Nighthack R7000 wireless modem and all seems to be working well except the Genie app on my IPad or IPhone. I changed the admin password from the default "passwor...

Genie

DexterJB

NETGEAR Moderator

Sep 28, 2015

Hi Meo034,

You are correct, this is possibly an issue with the iOS app. Engineering is already aware of this issue and they are currently working on a fix but no ETA has been provided yet. Please make sure that you keep the app up to date in the event that they push out the fix. We apologize for the inconvenience on your part. Rest assured we are working on improving and fixing these issues based on customer feedback.

Regards,

Dexter

Community Team

Meo034

Aspirant

Sep 30, 2015

Thanks Dexter, looking forward to be able to manage the network from my IOS devices

The latest release (2.4.18) did not fix the issue either and it appears many others now have similar problems. I am hoping the engineers are considering the lenght for the password to be at least 12-16 characters with case sensitive letters as well as allowing numbers so the strenght and security of the network can be kept high!!

DexterJB
NETGEAR Moderator
Sep 30, 2015
Hi Meo034,

This has been noted. We do prioritize security and this is something that is being looked at. We appreciated your input and we'll continue working on it.

Regards,

Dexter

Community Team