NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

gmk's avatar
gmk
Follower
Dec 29, 2015

Netgear Genie message: has stopped working on windows 10

I am trying to install netgear genie on my new laptop with windows 10--keep getting the message "netgear genie has stopped working" .  It seems to download but this message appears immediately after ...
Genie
  • MikeHoar's avatar
    MikeHoar
    Aspirant
    Mar 07, 2016

    Hi

    I have same problem. Clicked the link but all I get is unknown server error 502. Have tried several times with same result.

    Mike

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Mar 07, 2016

      Hi @MikeHoar,

       

      You may follow the steps below instead.

       

      1. Install the latest version of NETGEAR Genie. You may use the download link below.

      http://netgear.com/home/discover/apps/genie.aspx

      2. Once you have successfully installed the program, navigate to C:\Program Files (x86)\NETGEAR Genie\bin
      3. Delete the drivers folder.
      4. Download the drivers for the previous version of NETGEAR Genie using the download link below.

      https://drive.google.com/file/d/0Bz-pjmQaYmk6Z0xTX3d3SVFLZ0k/view?usp=sharing

      5. Unzip the file to your preferred location (Desktop would be easy to locate). It will contain the drivers folder.
      6. Copy the drivers folder that you have just unzipped and navigate back to C:\Program Files (x86)\NETGEAR Genie\bin
      7. Paste the drivers folder.
      8. Relaunch the NETGEAR Genie program

       

      Regards,

       

      Dexter

      Community Team

      • Cendana's avatar
        Cendana
        Aspirant
        Apr 10, 2016

        I followed the instructions provided on this post and am still having the same problem. Everytime I start up netgear genie, the program stops working. Did this work for anyone else?