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Forum Discussion

raydeo's avatar
raydeo
Aspirant
Jan 08, 2017

Netgear Genie MS Visual C++ Runtime Error

Now that all is up and running from a less than perfect installation on Thew Nighthawk X6 R7900, I do have a question about an issue that keeps recurring. If I leave the PC for a while, I get the fol...
Genie
ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Jan 11, 2017

Welcome to the community, raydeo

 

This is the first time I have heard of this error. 

What's the Genie version installed on your computer? Also what's the OS of your PC?

Have you tried uninstalling and reinstalling the Genie?

raydeo's avatar
raydeo
Aspirant
Jan 12, 2017

Hi Elaine, Network Genie is V2.4.36 running on a Dell PC with Windows 10 Pro V1607. No I haven't tried uninstalling and reinstalling and will give it a try.

 

This error comes up after Network Genie has been minimized and has been running for a while.

 

Thanks

Bruce

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    Jan 12, 2017

    Thanks! Feel free to give us an update as soon as you have reinstalled it. 

    • DarkOneX's avatar
      DarkOneX
      Aspirant
      Jan 12, 2017

      I have this same issue, just got my Netgear Nighthawk R7000 yesterday and set it up last night and installed the Genie software on my Windows 10 laptop and the software runs for maybe 20 min or so then crashes with the same runtime error.  

    • raydeo's avatar
      raydeo
      Aspirant
      Jan 13, 2017

      No change after uninstall and reinstall. For instance, I started Network Genie first thing this morning and now four hours later have the runtime message with the app cancelled. Malwarebytes did a scheduled scan earlier so not sure if these two programs conflicted.