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Forum Discussion

raydeo's avatar
raydeo
Aspirant
Jan 08, 2017

Netgear Genie MS Visual C++ Runtime Error

Now that all is up and running from a less than perfect installation on Thew Nighthawk X6 R7900, I do have a question about an issue that keeps recurring. If I leave the PC for a while, I get the fol...
Genie
raydeo's avatar
raydeo
Aspirant
Jan 12, 2017

Hi Elaine, Network Genie is V2.4.36 running on a Dell PC with Windows 10 Pro V1607. No I haven't tried uninstalling and reinstalling and will give it a try.

 

This error comes up after Network Genie has been minimized and has been running for a while.

 

Thanks

Bruce

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Jan 12, 2017

Thanks! Feel free to give us an update as soon as you have reinstalled it. 

  • DarkOneX's avatar
    DarkOneX
    Aspirant
    Jan 12, 2017

    I have this same issue, just got my Netgear Nighthawk R7000 yesterday and set it up last night and installed the Genie software on my Windows 10 laptop and the software runs for maybe 20 min or so then crashes with the same runtime error.  

  • raydeo's avatar
    raydeo
    Aspirant
    Jan 13, 2017

    No change after uninstall and reinstall. For instance, I started Network Genie first thing this morning and now four hours later have the runtime message with the app cancelled. Malwarebytes did a scheduled scan earlier so not sure if these two programs conflicted.

      • raydeo's avatar
        raydeo
        Aspirant
        Jan 17, 2017

        Hi Dexter, uninstalled newest version and installed older version and then computer and netgenie for several hours. Malwarebytes did a scheduled scan while we were out and I came back home to the MS Visual C++ Runtime Error. Possibly a conflict with Malwarebytes or something Windows 10 V1607 does not like.

         

        Thanks, Bruce