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Forum Discussion
netgear genie not compatible with windows 10?
HI, i see many discussions here about the problems with Netgear Genie app and windows 10. I have a newly purchased Netgear R6220. I installed the Genie app onto my windows 8 laptop, and it was work...
I use a Netgear 14 modem/router. Windows 10 advised me after the installation that it was not compabitible with Netgear Genie. Isn't it Netgear's responsibility to make sure that Netgear Genie is compatible with Windows 10 and not the other way round, and when does it propose doing something about it?
Skiv wrote:Isn't it Netgear's responsibility to make sure that Netgear Genie is compatible with Windows 10 and not the other way round, and when does it propose doing something about it?
Works fine on my Win 10 pro 64 I formatted drive and performed a NEW install of OS.
Tested on r8000,R7000 & R6300v2
So tell us about your install
I had Genie on my laptop which had Win 7 - I upgraded to Win 10 now I cannot reinstall Genie because I get a message that tells me that Genie is not supported on Win 10 - This is NETGEARS problem as to informing users about such issues and hopefully giving us a fix.
When I treid to give Netgear my requested serial # it said it wasn't valid!!!!
They can't even get that right!!!!!!!!!!!!!
Are you interested in getting Netgear Genie to work in Windows 10? Or did you just come here for a moan?
If the former, then read the rest of this discussion and you will find a temporary fix for the problems that Netgear found it hard to pin down.
Skiv wrote:Isn't it Netgear's responsibility to make sure that Netgear Genie is compatible with Windows 10 and not the other way round, and when does it propose doing something about it?
The Netgear genie is compatible with Windows 10. Just read the messages here.
If you have a problem, then you need to dig a bit deeper and look for reasons. If you can say more about the problems that you see, then maybe someone can help.
What happens when you run the genie?
The fact that Windows 10 complains does not mean much. It is not infallible.
Skiv wrote:when does [Netgear] propose doing something about it?
Not much that Netgear can do without information. Complaining that "it doesn't work" is not much for it to go on given the experience of those who have no problems.
