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Forum Discussion

susanmott's avatar
susanmott
Follower
Dec 09, 2015

netgear genie not compatible with windows 10?

HI, i see many discussions here about the problems with Netgear Genie app and windows 10.  I have a newly purchased Netgear R6220.  I installed the Genie app onto my windows 8 laptop, and it was work...
Genie
GeoFrancis's avatar
GeoFrancis
Aspirant
Dec 19, 2015

Could you please tell me where you found 2.4.20 to download ?  Thanks.

  • originalhank's avatar
    originalhank
    Initiate
    Dec 22, 2015

    brand new ASUS laptop came with WIN10.  Netgear Genie starts loading. then a NETGEAR Genie dialouge box pops up.

    "NETGEAR Genie has stopped working" 

    "A problem caused the programto stopworking correctly. Windows will close the program and notify you if a solution is available." 

    Close Program action box

     

    send fix info 

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Dec 22, 2015

      Welcome aboard.

      originalhank wrote:

      send fix info 

       

      For that to happen you may have to talk to Netgear directly. This is essentially use to user. You'll have to watch this place for any suggestions for fixes.

       

      I assume you have read all the messages before the one you tagged on to.

       

      Before anyone can help, they may need to know a bit more. Which version of Netgear Genie are you running?

       

      Are you actually running the standalone Genie? (Netgear also tags its web interface with the Genie label, just to confuse us all.)

       

      The more you can say about your setup the better. We don't even know what hardware you have and what you are trying to do.

       

       

       

  • marksit's avatar
    marksit
    Aspirant
    Dec 26, 2015

    Latest version of genie. win 10 build 10586.36, netgear d6200.

    will not load,  "Netgear Genie has stopped working"

    have run in admin mode

    have run in compatability mode from xp up.......

    windows troubleshooter identifies netgear genie as "incompatible program"

    android app works fine, works fine also on my macbook pro  running osx 10.11.2 (el capitan)

     

    suggestions and ideas most welcome.