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Forum Discussion

susanmott's avatar
susanmott
Follower
Dec 09, 2015

netgear genie not compatible with windows 10?

HI, i see many discussions here about the problems with Netgear Genie app and windows 10.  I have a newly purchased Netgear R6220.  I installed the Genie app onto my windows 8 laptop, and it was work...
Genie
marksit's avatar
marksit
Aspirant
Dec 26, 2015

Latest version of genie. win 10 build 10586.36, netgear d6200.

will not load,  "Netgear Genie has stopped working"

have run in admin mode

have run in compatability mode from xp up.......

windows troubleshooter identifies netgear genie as "incompatible program"

android app works fine, works fine also on my macbook pro  running osx 10.11.2 (el capitan)

 

suggestions and ideas most welcome.

Nesimovic's avatar
Nesimovic
Aspirant
Dec 26, 2015

i'm having sam problem as you are. installed it yesterday works fine on iOS but not on win10 surface pro 3...

    • jbuyna's avatar
      jbuyna
      Aspirant
      Feb 06, 2016

      As of now Netgear still has not resolved this issue.  I have a Surface Pro 3 and the latest version is crashing.  Very strange that a large manufacture cannot get this right.   Please advise of a solid build version for all Windows 10 systems please.

  • Gerry_SA's avatar
    Gerry_SA
    Tutor
    Dec 26, 2015

    Nesimovic

    Hi,

    I have Genie 2.4.20 working fine with Win10 on my Surface Pro 3, although I originally had the "stopped working" problem.

    I have posted the "solution" that worked for me here.

    The Win10Pcap file can be downloaded here.

    I hope it may help.:smileyhappy:

     

    Regards,

    Gerry

    • nickva0517's avatar
      nickva0517
      Tutor
      Jan 02, 2016

       

      "Your app isn't compatible with Windows Insider Preview

       

      If you try to use this app with Windows Insider Preview , it might not work correctly or might not work at all.

      Go to the support website for the app developer, and check if a new or updated app is available for Windows Insider Preview ."

       

      This is the message I received when I booted my HP TouchSmart m6 Sleekbook following my upgrade to Windows 10 a couple of days ago.  I had a similar/same notice yesterday and came back to Netgear forum to find answers on my own.  I found a number of problems, tried a few solutions mentioned, and finally reinstalled Genie.  That "worked" for the balance of the day.  But, when reboot came this morning, the above message was the result.  

       

      So, it would seem that maybe the "smart people" at Microsoft and Netgear, that get paid to help users not have problems, should get together and make the problem go away.

       

      thanks,

      nick