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Forum Discussion

susanmott's avatar
susanmott
Follower
Dec 09, 2015

netgear genie not compatible with windows 10?

HI, i see many discussions here about the problems with Netgear Genie app and windows 10.  I have a newly purchased Netgear R6220.  I installed the Genie app onto my windows 8 laptop, and it was work...
Genie
Pauliee's avatar
Pauliee
Tutor
Feb 16, 2016

Don't.  Just delete Netgear from your contacts.  They have refused to fix this long known problem.  I have as of yet never received a fix for this.

DexterJB's avatar
DexterJB
NETGEAR Moderator
Feb 16, 2016

Hi @DeeDeeL,

 

You should be able to install the R6400 without the NETGEAR Genie program and get it working. Have you gone through the installation procedure? If not, you may refer to the links below for the steps.

 

http://kb.netgear.com/app/answers/detail/a_id/22697

http://kb.netgear.com/app/answers/detail/a_id/22717

 

If you are encountering an error when using the NETGEAR Genie program, you may refer to the following steps as a temporary work around.

 

1. Install the latest version of NETGEAR Genie. You may use the download link below.

http://netgear.com/home/discover/apps/genie.aspx

2. Once you have successfully installed the program, navigate to C:\Program Files (x86)\NETGEAR Genie\bin
3. Delete the drivers folder.
4. Download the drivers for the previous version of NETGEAR Genie using the download link below.

https://drive.google.com/file/d/0Bz-pjmQaYmk6Z0xTX3d3SVFLZ0k/view?usp=sharing

5. Unzip the file to your preferred location (Desktop would be easy to locate). It will contain the drivers folder.
6. Copy the drivers folder that you have just unzipped and navigate back to C:\Program Files (x86)\NETGEAR Genie\bin
7. Paste the drivers folder.
8. Relaunch the NETGEAR Genie program

 

Regards,

 

Dexter

Community Team

  • Littleharbor's avatar
    Littleharbor
    Guide
    Feb 17, 2016

     

    I feel like I tried this about 40 times in different ways and sizes but I JUST went through the

    steps as layed out here by Dexter and everything is working as expected.

     

    Thank you Dexter.

     

    Can't help but be dissapointed with how much time and effort was wasted on this...

  • Angel4autism's avatar
    Angel4autism
    Tutor
    Mar 12, 2016

    Help please I am not computer savy I am an older female- late 60's and what you are saying to do makes no sense to me I found the genie files in the registry, however, I could not find the drivers folder. I found many other things about Genie. Is there a way to post a snippet shot into the replies? 

    I was able to see the genie by signing into the netgear using the password/admin and it showed me the same information I would see on genie. Then I was able to get into the analytics, however, I still cannot get the Netgear Genie to work without getting an error message and it closes. I have tried many links. I don't really understand how to do your work around. I would appreciate some help please. 

    I have a fairly new modem and my router is less than a year old 

    Dell does not know what to do to help me connect this. 

    Angel

     WNDR3400v3

    Firmware Version
    V1.0.1.2_1.0.51

    WNDR3400v3      

     

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