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Forum Discussion

susanmott's avatar
susanmott
Follower
Dec 09, 2015

netgear genie not compatible with windows 10?

HI, i see many discussions here about the problems with Netgear Genie app and windows 10.  I have a newly purchased Netgear R6220.  I installed the Genie app onto my windows 8 laptop, and it was work...
Genie
johandrwil's avatar
johandrwil
Aspirant
Mar 09, 2016

Finally found ver .12 got it to run and not shut down immediatly as newest version .20 does brand new asus G752 laptop i wish that netgear gets there s__t together to see what is going on or is this my mistake for going with this router instead of staying with D-link

  • Angel4autism's avatar
    Angel4autism
    Tutor
    Mar 12, 2016

    Help please. I got a new Dell Desktop. I connected it and the wireless was found without a problem. 

    Then I downloaded genie. It downloaded and would not work, I kept getting a message stating Windows cannot open this program will let you know when it finds a solution. So, clearly Win 10 has NO solution. I went to one link that was posted in the in this thread and it gave me this message 

    Requested file does not exist! So I don't know what to do. I need to make it work. I got a new Kindle and I keep putting in my password and my Kindle is not connecting. I need to trouble shoot my wireless. Plus, I really really like genie and all the information it gives me. 
     
    Help, please! 
    Also someone sent us to this link http://netgear.com/home/discover/apps/genie.aspx I downloaded, it said complete I went to open it and got the same message. Please help! 
     
    I tried to inset a snippet photo of what is happening however, it would not let me. 
     
    Thank you
    Angel
     
    modem surfboard model 586180 Motorola
    Netgear Dual Band Wireless- Model N600
    • Angel4autism's avatar
      Angel4autism
      Tutor
      Mar 12, 2016

      I am trying to include a snippet picture of the error message, however, when I go to pictures it is not letting me post it or I am doing something wrong on my Dell Desktop. 

      • Angel4autism's avatar
        Angel4autism
        Tutor
        Mar 12, 2016

        I have tried using this link http://netgeargenie.windows10appstore.net/win10software.html#none

        It opened and then it said, Netgear Genie has stopped working a problem has been found and you must shut it down. WTH. I am so frustrated I don't know what to do anymore. 

         

        Help someone please. How are the people who are connecting doing it?