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Forum Discussion
netgear genie not compatible with windows 10?
HI, i see many discussions here about the problems with Netgear Genie app and windows 10. I have a newly purchased Netgear R6220. I installed the Genie app onto my windows 8 laptop, and it was work...
Help please. I got a new Dell Desktop. I connected it and the wireless was found without a problem.
Then I downloaded genie. It downloaded and would not work, I kept getting a message stating Windows cannot open this program will let you know when it finds a solution. So, clearly Win 10 has NO solution. I went to one link that was posted in the in this thread and it gave me this message
Requested file does not exist! So I don't know what to do. I need to make it work. I got a new Kindle and I keep putting in my password and my Kindle is not connecting. I need to trouble shoot my wireless. Plus, I really really like genie and all the information it gives me.
Help, please!
Also someone sent us to this link http://netgear.com/home/discover/apps/genie.aspx I downloaded, it said complete I went to open it and got the same message. Please help!
I tried to inset a snippet photo of what is happening however, it would not let me.
Thank you
Angel
modem surfboard model 586180 Motorola
Netgear Dual Band Wireless- Model N600
I am trying to include a snippet picture of the error message, however, when I go to pictures it is not letting me post it or I am doing something wrong on my Dell Desktop.
I have tried using this link http://netgeargenie.windows10appstore.net/win10software.html#none
It opened and then it said, Netgear Genie has stopped working a problem has been found and you must shut it down. WTH. I am so frustrated I don't know what to do anymore.
Help someone please. How are the people who are connecting doing it?
You don't need Netgear Genie to configure your device so that things can use the wifi. (By the way N600 is not a model, but a standard.)
It is actually easier to do it with your browser.
For most people you can just tell the browser to go here:
If you haven't changed it, the default login details are
admin
password
Note, that is the login information for the device's control pages, it is not the same as the login details for the wifi.
By the way, if you look at the top of the modem pages, you may see that it is called Netgear Genie, just to confuse us all.
OK, I am not very computer savvy. My computer is working! I need Netgear Genie to work, period.
My Kindle is not connecting, I am wondering if my password is wrong.
If N600 is not the model number where do I find the real model number.
Bottom line I hate Win 10, I never had trouble with Window 7 Pro, everything connected without a problem.
Can someone please give me a link that works so I can download a verison of Netgear Genie that works. Please
Ty
Angel
I am using Chrome
My computer, modem , router, Iphone all work, I just cannot connect the new Kindle I want to connect.
However, that is not the main issue, the main issue is Netgear is not working on a 2 month old computer and has not since the day I downloaded it on my new computer!
Angel4autism wrote:I need Netgear Genie to work, period.
No you don't. Forget about Netgear Genie for the time being. It is a new fangled thing that just adds a bit to the old way of doing things.
Did you click the link in my message? It should open a page in your web browser. At the top of that page it should say Netgear Genie. This will give you much more control over your modem than the standalone software.
If you can't click that link and open the modem's interface, try copying the link and pasting it into your browser.
If it doesn't work in Chrome, try Internet Explorer. Chrome doesn't always play nice with some devices.That could also be why your downloads fail.
Here it is again:
When it asks you to login, the default username is admin and the password is password.
Angel4autism wrote:
If N600 is not the model number where do I find the real model number.Look at the label on the bottom of the modem. It will say something like D1234 or DGN1234. (I just made those numbers up, it is the letters that matter, then the numbers from your hardware.)
Angel4autism wrote:Can someone please give me a link that works so I can download a verison of Netgear Genie that works.
At the moment there are problems with Netgear Genie and Windows 10. That's what this discussion is all about. You can make it work, but it takes some messing around that isn't easy for someone not familiar with how PCs work. Come to that, even experienced users have problem with it. That is why I advise trying this alternative approach.
If you can find the model number of your device, there is a support page here for it.
That will have various things that you can download, including a manual and Netgear Genie.
By the way, age is irrelevant when it comes to technology. But, if you must throw numbers around, I am older than you.
Or the ip address http://192.168.1.1 to login the router and you still have to enter the username and password.
