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Forum Discussion

susanmott's avatar
susanmott
Follower
Dec 09, 2015

netgear genie not compatible with windows 10?

HI, i see many discussions here about the problems with Netgear Genie app and windows 10.  I have a newly purchased Netgear R6220.  I installed the Genie app onto my windows 8 laptop, and it was work...
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Jun 06, 2016

Hi J245,

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter

Community Team

J245's avatar
J245
Aspirant
Dec 02, 2016

DexterJB,

 

Thanks for your help initiating a ticket request with Netgear.  I do appreciate your time and effort and the Netgear team.  After months of discusion, attempts at different fixes, remote access, etc. the final resolution just came out:

 

I am answering on behalf of my colleague. Our higher level of support would like to convey to you that WNR2000v5 is not on the list of officially supported devices for Netgear Desktop Genie. Furthermore, NETGEAR has decided to focus more on the mobile apps rather then the Desktop genie, so we will not be adding support for WNR2000v5 on the Netgear desktop genie.

Thank you for choosing NETGEAR.