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Davidmeronuck's avatar
Davidmeronuck
Aspirant
Oct 14, 2016
Solved

Netgear Genie not working correctly with iOS 10 or Mac Sierra

Netgear Genie App doesnt recognize my R7000 is on the network once I updated to iOS 10. Also on Mac updated to Sierra, the Netgear Genie app crashes. In both cases, I have deleted and reinstalled to...
Genie
Netgear Genie App iOS Mac
  • Davidmeronuck's avatar
    Davidmeronuck
    Oct 26, 2016
    Thanks everyone. The updated app took care of the problem for me. Hopefully for all.
Ronhauck's avatar
Ronhauck
Star
Oct 24, 2016
Reset modem back to factory default. Restored both iPhone and iPad. I can only login and see map but cannot open to control anything. iOS 9worked good. Do you have app updated
DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 25, 2016

Hi Ronhauck,

 

1. Which settings are you looking to change through the Genie app?

2. What version of the app do you have installed?

 

Regards,

 

Dexter

Community Team

  • Ronhauck's avatar
    Ronhauck
    Star
    Oct 25, 2016

    I login I go to upper left box that says wireless I hit that  on I get a thing that says  netgear router not found or supported make sure not in guest setting an ivp6 not enabled. I have no problem if I use my browser. App is iOS 10

    • Ronhauck's avatar
      Ronhauck
      Star
      Oct 25, 2016

      Can you email me I will show you screen shots 

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Oct 26, 2016

        Hi Ronhauck,

         

        1. You can post your screenshots here.

        2. You can try uninstalling the app and then reinstall the latest version since some have already reported that it has already fixed this issue.

         

        Regards,

         

        Dexter

        Community Team