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Forum Discussion

Lovewifi's avatar
Lovewifi
Aspirant
Oct 04, 2016
Solved

Netgear genie not working due to IPv6 being enabled

I use netgear genie to block my kids from the wifi after hours. I was able to use it last night and this morning and now I'm not able to use it this evening, the message says my router is not supporte...
Genie
  • DexterJB's avatar
    DexterJB
    Apr 07, 2017

    Hi mrichie and chellelee8,

    Please try using another device (Android, iOS, another computer) that is connected to the network.

    Regards,

    Dexter

    Community Team

Blastfurnace's avatar
Blastfurnace
Initiate
Oct 08, 2016
Same problem. Worked for months now all the sudden the app stopped working and says check for IPv6 connection.
Extremely frustrating.
DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 10, 2016

Hi Lovewifi and Blastfurnace,

 

1. What is the model number and firmware version of the router?

2. What version of NETGEAR Genie do you have installed?

3. Have you tried using another device (smartphone, tablet, PC)?

4. Please try uninstalling and re-installing the program/app.

 

Regards,

 

Dexter

Community Team