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Forum Discussion

jarrodj609's avatar
jarrodj609
Aspirant
Dec 26, 2015

Netgear Genie not working

I see there was a topic that seemed to mirror my issue but it did not seem to be solved. I have a 6200v2 router. When I try to use the Netgear Genie I get the following:
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Dec 26, 2015

Hi jarrodj609,

 

1. What is the version of the NETGEAR Genie program?

2. What is the firmware version of the router?

3. Is this computer wired to the router?

 

Regards,

 

Dexter

Community Team

 

jarrodj609's avatar
jarrodj609
Aspirant
Dec 26, 2015

Hi Dexter JB,

NETGEAR Genie version 2.4.20
NETGEAR Router Firmware Version V1.0.1.20_1.0.18
Computer is wired to the router.

 

Thanks for the quick reply.

Jarrod

 

 

 

    • jarrodj609's avatar
      jarrodj609
      Aspirant
      Dec 28, 2015

      Hi Dexter JB,

      Thanks for the prompt replies.

      I manually updated to the latest version (1.0.3.10).

      I uninstalled then reinstalled NETGEAR Genie.

      When I try to access parental controls or router settings through NETGEAR Genie it still is not working. My parental controls are "stuck" on a filtering level that effectively blocks adult sites but I cannot adjust the filtering level if necessary and I cannot set-up time restrictions.

      Netgear Genie.Not working.JPG

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Dec 28, 2015

        Hi @jarrod609,

         

        1. Did you perform a factory reset after a successful firmware update?

        2. Have you tried using another device (another computer, smartphone, tablet)?

         

        Regards,

         

        Dexter

        Community Team