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jarrodj609's avatar
jarrodj609
Aspirant
Dec 26, 2015

Netgear Genie not working

I see there was a topic that seemed to mirror my issue but it did not seem to be solved. I have a 6200v2 router. When I try to use the Netgear Genie I get the following:
Genie
jarrodj609's avatar
jarrodj609
Aspirant
Dec 26, 2015

Hi Dexter JB,

NETGEAR Genie version 2.4.20
NETGEAR Router Firmware Version V1.0.1.20_1.0.18
Computer is wired to the router.

 

Thanks for the quick reply.

Jarrod

 

 

 

  • jarrodj609's avatar
    jarrodj609
    Aspirant
    Dec 28, 2015

    Hi Dexter JB,

    Thanks for the prompt replies.

    I manually updated to the latest version (1.0.3.10).

    I uninstalled then reinstalled NETGEAR Genie.

    When I try to access parental controls or router settings through NETGEAR Genie it still is not working. My parental controls are "stuck" on a filtering level that effectively blocks adult sites but I cannot adjust the filtering level if necessary and I cannot set-up time restrictions.

    Netgear Genie.Not working.JPG

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Dec 28, 2015

      Hi @jarrod609,

       

      1. Did you perform a factory reset after a successful firmware update?

      2. Have you tried using another device (another computer, smartphone, tablet)?

       

      Regards,

       

      Dexter

      Community Team

      • jarrodj609's avatar
        jarrodj609
        Aspirant
        Dec 29, 2015

        Hi Dexter JB,

        If "factory reset" is the small reset button that I need a paperclip to actuate, yes. :)

        So I did try to use another computer that's connected to my network via wifi. NOTHING is filtered. I adjusted the filter settings on the https://netgear.opendns.com/ site but it is not working on other devices. This is strange.

        Filtering.JPG