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Forum Discussion

wgblondel's avatar
wgblondel
Aspirant
May 20, 2016

Netgear Genie NSIS Error

Hi.   I try to install Netgear Genie on a Windows 10 64bit machine but the installer won't run. I downloaded it multiple times from Netgear's website on multiple computer but I have the same error...
Genie
jpoinpoin's avatar
jpoinpoin
Aspirant
May 27, 2016

Bonjour,

I have the same problem, when the solution?

DexterJB's avatar
DexterJB
NETGEAR Moderator
May 29, 2016

Hi jpoinpoin,

 

Have you tried downloading the installer using another device/computer?

 

Regards,

 

Dexter

Community Team

  • jpoinpoin's avatar
    jpoinpoin
    Aspirant
    May 30, 2016

    Bonjour Dexter,

     

    Yes I have tried downloading the installer using another computer and it works.:manvery-happy:

    But this does not resolve the problem I get on my usual PC (same level of Windows 10 64bits).:manfrustrated:

    Regards,

    Jacques

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Jun 01, 2016

      Hi jpoinpoin,

       

      Have you tried using that same installer on the computer you are having issues with?

       

      Regards,

       

      Dexter

      Community Team

      • jpoinpoin's avatar
        jpoinpoin
        Aspirant
        Jun 01, 2016

        Bonjour,
        It was the same installer software.
        Regards.
        Jacques