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Forum Discussion

Tutor

Apr 02, 2017

Netgear Genie Remote access Registration failed

I bought a Netgear Nighthawk R7000 in April 2014 so support has ended. I have been trying to setup the Netgear Genie to allow remote access. Even though Netgear shows the router as registered under m...

NETGEAR Moderator

Apr 07, 2017

Hi guatdad and Aussieboy,

You can check the link below for the steps.

http://kb.netgear.com/app/answers/detail/a_id/26109

There is an Unregister button available on the NETGEAR Genie as indicated on step 11.

Regards,

Dexter

Community Team

guatdad
Tutor
Apr 07, 2017
I do not have the Unregister button probably because the router does not recognized it is indeed registered even though it is.
- DexterJB
  NETGEAR Moderator
  Apr 12, 2017
  Hi guatdad,
  
  I have sent you a message. Please check your inbox.
  
  Regards,
  
  Dexter
  
  Community Team
  - Rizzol13
    Aspirant
    May 16, 2017
    I'm also having this exact issue. What can I do to fix it?
- felix4tune
  Aspirant
  Jun 28, 2017
  Hi, I too have the same issue. I had to reset to factory settings and now cannot register for remote management as the desktop app states that this product is already registered.
  
  PLEASE HELP!!