NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

guatdad's avatar
guatdad
Tutor
Apr 02, 2017

Netgear Genie Remote access Registration failed

I bought a Netgear Nighthawk R7000 in April 2014 so support has ended. I have been trying to setup the Netgear Genie to allow remote access. Even though Netgear shows the router as registered under m...
Genie
guatdad's avatar
guatdad
Tutor
Apr 07, 2017

I do not have the Unregister button probably because the router does not recognized it is indeed registered even though it is.Netgear Genie.JPGNetgear Genie with Router.JPG

 

DexterJB's avatar
DexterJB
NETGEAR Moderator
Apr 12, 2017

Hi guatdad,

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter

Community Team

  • Rizzol13's avatar
    Rizzol13
    Aspirant
    May 16, 2017

    I'm also having this exact issue. What can I do to fix it?

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      May 16, 2017

      Hi Rizzol13,

       

      1. What is the model number and firmware version of your device?

      2. Please provide more information regarding the issue, your setup, and steps taken.

       

      Regards,

       

      Dexter

      Community Team

      • guatdad's avatar
        guatdad
        Tutor
        May 17, 2017

        Nighthawk R7000

        v1.0.7.12_1.2.5

         

        I have gone through the process of restoring to factory defaults. Before wiping, I downloaded the latest firmware. I wiped it and then loaded the newest firmware.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      May 17, 2017

      Hi guatdad,

       

      I have sent you a message. Please check your inbox.

       

      Regards,

       

      Dexter

      Community Team