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Forum Discussion

guatdad's avatar
guatdad
Tutor
Apr 02, 2017

Netgear Genie Remote access Registration failed

I bought a Netgear Nighthawk R7000 in April 2014 so support has ended. I have been trying to setup the Netgear Genie to allow remote access. Even though Netgear shows the router as registered under m...
Genie
Rizzol13's avatar
Rizzol13
Aspirant
May 17, 2017
I have followed all the steps online and don't have an unregister button.
DexterJB's avatar
DexterJB
NETGEAR Moderator
May 30, 2017

Hi Rizzol13,

 

1. Have you tried resetting the router?

2. Have you tried re-flashing the firmware then doing a factory reset?

 

Regards,

 

Dexter

Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jun 06, 2017

    Hi Rizzol13,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team

    • bripab007's avatar
      bripab007
      Tutor
      Jun 09, 2017

      I just upgraded my R7000 from 1.0.7.x.x. firmware to the newest 1.0.8.34, and I'm unable to manage remotely via Netgear Genie app. Managing remotely via web URL still works fine.

       

      Is this a FW bug? I don't see any register/unregister fields in my router. Do I need to turn off remote management and then back on to re-enable?

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Jun 19, 2017

        Hi bripab007,

         

        Please make sure you do a factory reset after updating the router's firmware.

         

        Regards,

         

        Dexter

        Community Team