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Forum Discussion

guatdad's avatar
guatdad
Tutor
Apr 02, 2017

Netgear Genie Remote access Registration failed

I bought a Netgear Nighthawk R7000 in April 2014 so support has ended. I have been trying to setup the Netgear Genie to allow remote access. Even though Netgear shows the router as registered under m...
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Jun 06, 2017

Hi Rizzol13,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

bripab007's avatar
bripab007
Tutor
Jun 09, 2017

I just upgraded my R7000 from 1.0.7.x.x. firmware to the newest 1.0.8.34, and I'm unable to manage remotely via Netgear Genie app. Managing remotely via web URL still works fine.

 

Is this a FW bug? I don't see any register/unregister fields in my router. Do I need to turn off remote management and then back on to re-enable?

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jun 19, 2017

    Hi bripab007,

     

    Please make sure you do a factory reset after updating the router's firmware.

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Jun 23, 2017

      Hi bripab007,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team

      • bripab007's avatar
        bripab007
        Tutor
        Jun 23, 2017

        Hi, I actually just went through the password reset and got it working. I'm not sure why it didn't like that password because it was the same one I'd been using on other firmwares and I was still able to login to the netgear support site with that password...oh well, it's working now.