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Forum Discussion

guatdad's avatar
guatdad
Tutor
Apr 02, 2017

Netgear Genie Remote access Registration failed

I bought a Netgear Nighthawk R7000 in April 2014 so support has ended. I have been trying to setup the Netgear Genie to allow remote access. Even though Netgear shows the router as registered under m...
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Jun 23, 2017

Hi bripab007,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

bripab007's avatar
bripab007
Tutor
Jun 23, 2017

Hi, I actually just went through the password reset and got it working. I'm not sure why it didn't like that password because it was the same one I'd been using on other firmwares and I was still able to login to the netgear support site with that password...oh well, it's working now. 

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jun 29, 2017

    Hi Khobbs1,

     

    It would be best if you will be on site with the device to perform troubleshooting. You can try resetting the router and go through the setup for remote login. The link below may help.

     

    http://kb.netgear.com/app/answers/detail/a_id/26109

     

    Regards,

     

    Dexter

    Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jun 29, 2017

    Hi felix4tune,

     

    1. What id the model number and firmware version of the router?

    2. Are you still able to login using the credentials that you have setup?

    3. If yes, you should have the option to un-register the device.

     

    Regards,

     

    Dexter

    Community Team

  • Khobbs1's avatar
    Khobbs1
    Aspirant
    Jun 29, 2017
  • Khobbs1's avatar
    Khobbs1
    Aspirant
    Jun 29, 2017

    Thanks for the response, here are the responses to your questions:

     

    model is wnr2000v4, don't know firmware, as router is inaccessible 

    i am able to login to net gear genie app on multiple devices, none have router listed

    physically b in gin front of router is NOT an option, it's more than 500 miles away.

     

    accessibility did work on 3 different devices when tested on site.  A Windows laptop, an iOS phone and tablet.  Windows laptop is no longer available.

     

    i am able to ping modem, but NOT router or a hard wired device attached to router or a wireless device connected to router.  I have dns configured.  I have tried using external ip as well as dns. I have modified port and login credentials on router.

     

    i have an asus router configured for remote access as well and so far haven't had any issues.

     

    thanks

  • rajtech's avatar
    rajtech
    Aspirant
    Jun 30, 2017

    Model version: Netgear R7000

    Firmware: V1.0.8.34_1.2.15

    OS: Genie app on Mac and iOS

     

    I used to be able to remote access earlier, but doesnt work after I had to reset the router when it froze. Through the genie app on Mac, when I try to login remotely, it gives the popup "The device is not registered. Do you want to register this router?" and then gives the error "The registration process failed, try again". Please advise how to unregister this device and re-register again. I cannot see the Unregister button as the login does not succeed. Thanks much.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jul 11, 2017

    Hi rajtech,

     

    1. Please try uninstalling and re-installing the app/program on your devices.

    2. You can also try re-flashing the routers firmware then do a factory reset if the issue persists.

     

    Regards,


    Dexter

    Community Team

  • rajtech's avatar
    rajtech
    Aspirant
    Jul 11, 2017

    I had tried all this but to no avail. But when I tried it today, I could see remote access turned on in the Genie iOS app. Glad it works now. Much appreciated. Thanks Dexter