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Forum Discussion
netgear genie remote log in
I just got my new nighthawk router and hooked it up yesterday. i also downloaded the genie app on my samsung s7. i am able to use the network map at the home setting but when i try to do remote setti...
Hi jkk6861,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team
also when i set up the new router, i only did it with my android phone. should i have done it with my laptop first? i almost never use it
Hi jkk6861,
1. Please try uninstalling and re-installing the app/program and keep us posted on the results.
2. Please try using another device (another computer, smartphone, tablet).
3. What is the model number and firmware version of the router?
4. Have you tried resetting the router?
Regards,
Dexter
Community Team