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Forum Discussion

Creek211's avatar
Creek211
Tutor
Jun 30, 2017

Netgear Genie repeatedly crashing on macOS Sierra

Netgear Genie keeps crashing. I have crashlogs, but it appears to happen usually after display sleep. This is v 2.4.22 on macOS 10.12.5. Anyone else experience this? ideas on how to fix it?    
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Jul 26, 2017

Hi Creek211,

 

1. Have you tried uninstalling and re-installing the app?

2. Does the issue persist on your other macOS devices?

3. Was it working fine before with a previous version of the OS and/or Genie?

 

Regards,

 

Dexter

Community Team

Creek211's avatar
Creek211
Tutor
Jul 27, 2017
DexterJB wrote:

Hi Creek211,

 

1. Have you tried uninstalling and re-installing the app?

Yes

2. Does the issue persist on your other macOS devices?

Yes

3. Was it working fine before with a previous version of the OS and/or Genie?

Yes

 

Regards,

 

Dexter

Community Team