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Forum Discussion

llalonde's avatar
llalonde
Initiate
Oct 31, 2015

Netgear Genie unusable on Mac

Hello Folks,   Netgear genie is unstable on a Mac (El Capitan).   I cannot quit the application once I've finished using it.   I have to do a 'Force Quit' to kill the application.   Anyone have...
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Dec 12, 2015

Hi skydevilace,

 

This issue is already being looked at and worked on by engineering. We do apologize for the inconvenience. Please do check for available updates for the app.

 

Regards,

 

Dexter

Community Team

Danzjen's avatar
Danzjen
Initiate
Jul 13, 2016

I have the same problem, cant qoit the program on El Capitain

  • Bharathy84's avatar
    Bharathy84
    Aspirant
    Aug 20, 2016

    I also have the same problem... This issue is happening for a long time.. Netgear is not interested in fixing this... Pathetic !!!

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Aug 24, 2016

      Hi Bharathy84,

       

      Do you have to force quit the app as well in order for it to close? Are you experiencing other issues as well?

       

      Regards,

       

      Dexter

      Community Team

      • Bharathy84's avatar
        Bharathy84
        Aspirant
        Aug 25, 2016

        Yes. I have to Force Quit the application everytime because I get beach ball when I do (Command + Q).

         

        When I tried to execute (Command + Q) immediately after opening the app then the app quits !!!

         

        Also the CPU usage of the app become very high after sometime... That's when I think quit does not work.

         

         

        Regards,

        Bharathy