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Forum Discussion

Loganrun's avatar
Loganrun
Tutor
Sep 13, 2018

Netgear Genie Version 2.4.38 Troubleshooting

Recently updated Genie desktop software (ver 2.4.38) on Mac (ver 10.13.6).  Software will now show Network Map in continual scanning and not update devices.  I have uninstalled and reinstalled and st...
  • schumaku's avatar
    schumaku
    Guru - Experienced User
    Sep 17, 2018

    Same problem reported in the more appropriate Genie App subforum section

     

    Netgear Genie - Network Map fails

    Devices disappeared from network map
    ----

    FWIW

     

    Same problem here on my MacOS systems, Genie (MacOS) 2.4.38 on both Yosemite and High Sierra. Regardless if connected to a network with a Netgear router (R9000 1.0.4.12) or a different network - where the Windows version does work like a charm.

     

    Unlikely router firmware specific - as both the MacOS and the Windows Genie scan and discover the Network Map independent of a router!

     

    @ChristineT again a longer standing issue, spreading all over the community.

    • Kendal857's avatar
      Kendal857
      Aspirant
      Sep 30, 2018

      Same issue running OS X 10.12.6 Sierra. No problem until downloading the latest version. No issue when monitoring my network from the Nighthawk iOS app version 2.2.6.16. 

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Jan 08, 2019

        Hi all,

         

        Update: Engineering is currently completing the build for the fix and may be included in the next release.

         

        Dexter

        Community Team