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Forum Discussion
Netgear Genie Version 2.4.38 Troubleshooting
Recently updated Genie desktop software (ver 2.4.38) on Mac (ver 10.13.6). Software will now show Network Map in continual scanning and not update devices. I have uninstalled and reinstalled and st...
I don't understand what 'fising the Attached Device map' means. Is Netgear working on a solve for this issue?
Typo fixed above.
LALB wrote:
Is Netgear working on a solve for this issue?
Most active community people are not working on behalf of Netgear - go figure...
It would be nice if they chimed in to let people know that they understand that an issue is detected and then let people know that they're working on a fix so we don't keep chasing our tails. Just old fashioned good customer service would be nice.
- I am original poster and I have been working with Netgear support but as of today there has been no solution to the device map problem. They see no problem using a R7000 router in their lab and they sent me a new replacement but that still did not fix the problem in my situation. The case number is still open for now. Hopefully more trouble shooting this week.
It's not a specific router model or router firmware problem - both the macOS Genie as well as the Windows Genie are building the Attached Device map partially independent of the existence of any Netgear router - complete odd design. Same issue with an R9000 (1.0.4.12) serving the Internet connection for example, and many more combinations.
Thank you for the info. The issue is obviously global since many of us had a similar issue that occurred oly after this latest version update. Please post something here once they say they're putting out a correction.
I will also add, since it seemingly hasn't been made clear, that this is wreaking havoc with the connectivity of all of the devices on my network. Its not just that the mapping feature isn't showing up.