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utschy's avatar
utschy
Initiate
Nov 15, 2015

Netgear Genie will not work on my new Windows 10 machine. Closes immedieately

Hi, Just got a new HP Spectre 360.  It installs and just as it is opening, a dialog box "Netgear Genie has stopped working. Aproblems caused the program to stop working correctly.  I uninstalled the ...
Genie
utschy's avatar
utschy
Initiate
Nov 15, 2015

PS,

I just downloaded the program today from the netgear website that was listed as the "solution" to the problem.  This must be the latest version of this program.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 16, 2015

    Hi utschy,

     

    We apologize for the inconvenience that this has caused you. Rest assured, we are working on a fix. Just to make sure, you may use the download link below for the previous version (2.4.12) of the NETGEAR Genie program.

     

    http://files.netgear-support.com/go/?a=d&i=cEJUI5BJSJ

     

    Regards,

     

    Dexter

    Community Team

    • truthreigns's avatar
      truthreigns
      Aspirant
      Dec 31, 2015

      There is a blank page at this link

    • glennb12345's avatar
      glennb12345
      Aspirant
      Mar 27, 2016

      I'm having the same issue. I installed the latest Genie update and now it will not work. I tried uninstalling and reinstalling it from your website, but still not working.

       

      Surface Pro 3

      Windows 10

      Norton Security

      Netgear R7000 router

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Mar 27, 2016

        Hi @glennb12345,

         

        You may follow the steps below as a temporary work around.

         

        1. Install the latest version of NETGEAR Genie. You may use the download link below.

        http://netgear.com/home/discover/apps/genie.aspx

        2. Once you have successfully installed the program, navigate to C:\Program Files (x86)\NETGEAR Genie\bin
        3. Delete the drivers folder.
        4. Download the drivers for the previous version of NETGEAR Genie using the download link below.

        https://drive.google.com/file/d/0Bz-pjmQaYmk6Z0xTX3d3SVFLZ0k/view?usp=sharing

        5. Unzip the file to your preferred location (Desktop would be easy to locate). It will contain the drivers folder.
        6. Copy the drivers folder that you have just unzipped and navigate back to C:\Program Files (x86)\NETGEAR Genie\bin
        7. Paste the drivers folder.
        8. Relaunch the NETGEAR Genie program

         

        Regards,

         

        Dexter

        Community Team

  • owl1000's avatar
    owl1000
    Aspirant
    Nov 24, 2015

    I have a similar issue not update provided for windows 10 a pathetic response. There  should have been an immediate update provided for a major product release like Windows. Next time I will be more careful to buy a product with decent support

     

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Nov 24, 2015

      Hi owl1000,

       

      We are looking into this situation since not all Windows 10 devices are affected. Considering that Windows 10 is a fairly new release, there are plenty of under the hood updates that are continuously being pushed out that may not play well with some programs. Installing the previous of NETGEAR Genie is a temporary work around for now. If you have not installed it yet, you can use the download link below.

       

      http://files.netgear-support.com/go/?a=d&i=i82p82s4Oy

       

      Regards,

       

      Dexter

      Community Team

      • BillB1234's avatar
        BillB1234
        Guide
        Dec 07, 2015

        Thank you for this workaround.

         

        Genie version 2.4.16 does not work on my Lenovo IdeaCentre 300S-08IHH running Windows 10-64 Home. The older Genie version 2.4.12 does work.