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Forum Discussion

utschy's avatar
utschy
Initiate
Nov 15, 2015

Netgear Genie will not work on my new Windows 10 machine. Closes immedieately

Hi, Just got a new HP Spectre 360.  It installs and just as it is opening, a dialog box "Netgear Genie has stopped working. Aproblems caused the program to stop working correctly.  I uninstalled the ...
Genie
utschy's avatar
utschy
Initiate
Nov 15, 2015

PS,

I just downloaded the program today from the netgear website that was listed as the "solution" to the problem.  This must be the latest version of this program.

DexterJB's avatar
DexterJB
NETGEAR Moderator
Nov 16, 2015

Hi utschy,

 

We apologize for the inconvenience that this has caused you. Rest assured, we are working on a fix. Just to make sure, you may use the download link below for the previous version (2.4.12) of the NETGEAR Genie program.

 

http://files.netgear-support.com/go/?a=d&i=cEJUI5BJSJ

 

Regards,

 

Dexter

Community Team

  • truthreigns's avatar
    truthreigns
    Aspirant
    Dec 31, 2015

    There is a blank page at this link

  • glennb12345's avatar
    glennb12345
    Aspirant
    Mar 27, 2016

    I'm having the same issue. I installed the latest Genie update and now it will not work. I tried uninstalling and reinstalling it from your website, but still not working.

     

    Surface Pro 3

    Windows 10

    Norton Security

    Netgear R7000 router

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Mar 27, 2016

      Hi @glennb12345,

       

      You may follow the steps below as a temporary work around.

       

      1. Install the latest version of NETGEAR Genie. You may use the download link below.

      http://netgear.com/home/discover/apps/genie.aspx

      2. Once you have successfully installed the program, navigate to C:\Program Files (x86)\NETGEAR Genie\bin
      3. Delete the drivers folder.
      4. Download the drivers for the previous version of NETGEAR Genie using the download link below.

      https://drive.google.com/file/d/0Bz-pjmQaYmk6Z0xTX3d3SVFLZ0k/view?usp=sharing

      5. Unzip the file to your preferred location (Desktop would be easy to locate). It will contain the drivers folder.
      6. Copy the drivers folder that you have just unzipped and navigate back to C:\Program Files (x86)\NETGEAR Genie\bin
      7. Paste the drivers folder.
      8. Relaunch the NETGEAR Genie program

       

      Regards,

       

      Dexter

      Community Team

      • gcrowell's avatar
        gcrowell
        Initiate
        Apr 12, 2016

        Finally, This worked!

         

        You may follow the steps below as a temporary work around.

         

        1. Install the latest version of NETGEAR Genie. You may use the download link below.

        http://netgear.com/home/discover/apps/genie.aspx

        2. Once you have successfully installed the program, navigate to C:\Program Files (x86)\NETGEAR Genie\bin
        3. Delete the drivers folder.
        4. Download the drivers for the previous version of NETGEAR Genie using the download link below.

        https://drive.google.com/file/d/0Bz-pjmQaYmk6Z0xTX​3d3SVFLZ0k/view?usp=sharing

        5. Unzip the file to your preferred location (Desktop would be easy to locate). It will contain the drivers folder.
        6. Copy the drivers folder that you have just unzipped and navigate back to C:\Program Files (x86)\NETGEAR Genie\bin
        7. Paste the drivers folder.
        8. Relaunch the NETGEAR Genie program

         

        Regards,

         

        Dexter

        Community Team