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Forum Discussion

utschy's avatar
utschy
Initiate
Nov 15, 2015

Netgear Genie will not work on my new Windows 10 machine. Closes immedieately

Hi, Just got a new HP Spectre 360.  It installs and just as it is opening, a dialog box "Netgear Genie has stopped working. Aproblems caused the program to stop working correctly.  I uninstalled the ...
Genie
utschy's avatar
utschy
Initiate
Nov 15, 2015

PS,

I just downloaded the program today from the netgear website that was listed as the "solution" to the problem.  This must be the latest version of this program.

owl1000's avatar
owl1000
Aspirant
Nov 24, 2015

I have a similar issue not update provided for windows 10 a pathetic response. There  should have been an immediate update provided for a major product release like Windows. Next time I will be more careful to buy a product with decent support

 

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 24, 2015

    Hi owl1000,

     

    We are looking into this situation since not all Windows 10 devices are affected. Considering that Windows 10 is a fairly new release, there are plenty of under the hood updates that are continuously being pushed out that may not play well with some programs. Installing the previous of NETGEAR Genie is a temporary work around for now. If you have not installed it yet, you can use the download link below.

     

    http://files.netgear-support.com/go/?a=d&i=i82p82s4Oy

     

    Regards,

     

    Dexter

    Community Team

    • BillB1234's avatar
      BillB1234
      Guide
      Dec 07, 2015

      Thank you for this workaround.

       

      Genie version 2.4.16 does not work on my Lenovo IdeaCentre 300S-08IHH running Windows 10-64 Home. The older Genie version 2.4.12 does work.

    • Ole_Roll's avatar
      Ole_Roll
      Initiate
      Dec 12, 2015

      Neither of the links you posted work. The files do not exist. Is there an update?