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Forum Discussion

utschy's avatar
utschy
Initiate
Nov 15, 2015

Netgear Genie will not work on my new Windows 10 machine. Closes immedieately

Hi, Just got a new HP Spectre 360.  It installs and just as it is opening, a dialog box "Netgear Genie has stopped working. Aproblems caused the program to stop working correctly.  I uninstalled the ...
Genie
Ole_Roll's avatar
Ole_Roll
Initiate
Dec 12, 2015

Neither of the links you posted work. The files do not exist. Is there an update?

  • BillB1234's avatar
    BillB1234
    Guide
    Dec 13, 2015

    Dexter - I'm sorry but "see if it works" isn't an answer.

     

    Before I try 2.4.20, I would like to know if those that had trouble with 2.4.16 on Windows 10 can get 2.4.20 to work. Otherwise, I'll stick with 2.4.12 until this is a confirmed fixed. It took me a long time to remove all vestiages of 2.4.16 after uninstalling in order to install 2.4.12. I'd like to know for sure that 2.4.20 is a fix.

     

    Also, that link is version 2.4.18.

  • petey5927's avatar
    petey5927
    Initiate
    Dec 14, 2015

    Hi Dexter, 

     

    I am having the same poblem  and the new version of the genie that you provided the link too still is not working with Windows 10. The program stops working as soonas it is opened. Also, the previous links provided are not working. The file requested is not found. Is there another workaround for this issue?

     

    Regards, 

    Peter 

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Dec 15, 2015

      Hi BillB1234,

       

      We sincerely apologize for this inconvenience. I recommend sticking with the version 2.4.12 for now until I am able to confirm if the changes will fix the issue. We are currently investigating the root cause of this. May I also know if your Windows device was upgraded from 8.1 to 10?

       

      Regards,

       

      Dexter

      Community Team

      • BillB1234's avatar
        BillB1234
        Guide
        Dec 15, 2015

        DexterJB,

         

        No, mine is a new computer with Windows 10 pre-installed.  I bought the computer just a few days ago.

         

        I will stick with 2.4.12; it is working well.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Dec 15, 2015

      Hi petey5927,

       

      We are in the process of investigating the cause of the issue. May I know if you have updated the Windows device from 8.1 to 10?

       

      You may use the download link below for the previous version.

       

      http://files.netgear-support.com/go/?a=d&i=X7dehTxygH

       

      Regards,

       

      Dexter

      Community Team

      • petey5927's avatar
        petey5927
        Initiate
        Dec 15, 2015

        Hi DexterJB

         

        I also just bought my computer a couple of weeks ago. Windows 10 came pre-installled. Thank you, the previous version seems to be working. Please keep me updated on any new developments.

         

        Regards,

        Peter  

    • hphv's avatar
      hphv
      Aspirant
      Dec 28, 2015

      same here 2.4.20 also crashes in win 10 1511

  • Angelo1112's avatar
    Angelo1112
    Aspirant
    Feb 02, 2016

    The link provided plus what is offered as the latest version of Genie is not to 2.4.20, but to 2.4.18. Is there really a version 2.4.20?

  • GSS's avatar
    GSS
    Aspirant
    Feb 02, 2016

    Genie 2.4.16 and 2.4.20 do not work with w10! Only 2.4.12 works with w10

    • BillB1234's avatar
      BillB1234
      Guide
      Feb 02, 2016

      Genie 2.4.16 will work with Windows 10 if you follow the previously posted steps to copy the 2.14.12 drivers over to 2.4.16.

       

      I don't know what's new in 2.4.16 from 2.1.12. It may not be worth the effort unless there's something you need in 2.4.16. I copied them over to help test this workaround.