NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Netgear Genie windows 8
I'm running network Genie 2.2.27.1 WNDR4500 V1.0.1.20 However network Genie does not appear to be compatible with windows 8, it says the internet is off line but, it appears to work normally. Does ...
Sorry to hear you are still having this issue! Does it reconnect after that? Are you using Genie to actually connect, or are you using windows WZC? If you are using windows, and don't need Genie for anything else, it's not required to even be installed, so you don't have to use it unless you want to.
What do you mean NETGEAR only supports v3? Version doesn't really matter with Genie, well I guess it might with something super old, but what you have shouldn't be unsupported with the software as I've used it with a much old router before I think (WNR1000v2). And the above test was done with an unreleased router too, so it's probably not in the support list yet either.
What you can do since you mention it used to work before an update, is roll back to that previous version of firmware or software and use it instead, especially if it was working for you an no problems otherwise. Then wait to update until the next time around and see if that one works properly.
I did note the issue you mention, sometimes in the past, but it normally would only show up when you first open Genie and then it would reconnect and stay connected. And it didn't always happen either, so it was hard for me to get them to be able to replicate to fix it. I do know what you are seeing though so you're not crazy! :)
Ohh also, I found during further testing last night, on a clean install of Win8, Genie does not require the above mentioned .NET 3.5! Just mentioned in case that was why it worked for me, but later found that isn't needed.
There's probably just some issue with that version firmware or Genie, and the router model, hopefully it will get fixed in the future! I'm not sure how closely the engineers watch these forums? So you may want to send in an email to them about this so they're aware of the issue, include the firmware and software versions you are using, and also include what firmware and software versions that it used to work properly with in the past.
What do you mean NETGEAR only supports v3? Version doesn't really matter with Genie, well I guess it might with something super old, but what you have shouldn't be unsupported with the software as I've used it with a much old router before I think (WNR1000v2). And the above test was done with an unreleased router too, so it's probably not in the support list yet either.
What you can do since you mention it used to work before an update, is roll back to that previous version of firmware or software and use it instead, especially if it was working for you an no problems otherwise. Then wait to update until the next time around and see if that one works properly.
I did note the issue you mention, sometimes in the past, but it normally would only show up when you first open Genie and then it would reconnect and stay connected. And it didn't always happen either, so it was hard for me to get them to be able to replicate to fix it. I do know what you are seeing though so you're not crazy! :)
Ohh also, I found during further testing last night, on a clean install of Win8, Genie does not require the above mentioned .NET 3.5! Just mentioned in case that was why it worked for me, but later found that isn't needed.
There's probably just some issue with that version firmware or Genie, and the router model, hopefully it will get fixed in the future! I'm not sure how closely the engineers watch these forums? So you may want to send in an email to them about this so they're aware of the issue, include the firmware and software versions you are using, and also include what firmware and software versions that it used to work properly with in the past.