NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ranik
May 27, 2014Aspirant
Netgear genie won't install on mac
Sorry, wasn't sure where to ask this question. I've tried to install netgear genie several times on my macbook. When I try to open up the installer it say the following.... "NETGEAR_Genie_Installer_...
- Dec 29, 2015
tomfromva DexterJB dmurphy ranik galychanyn
To all who have had trouble running NetgearGenie.app after installation on a Mac. Problem being that Mac OS says that app file is damaged or such. Support just sent me a solution. Here it is.
Running the NetgearGenie.app after installation on your Mac from a non administrative user fails because the OS apparently doesn't see a read property for the app for the running account. The fix is to go into the NetgearGenie.app's Mac information window (from Finder, do Get Info for the app) and unlock the info window, then add the user account from which you are running (click on + at bottom of "sharing and permissions" section of the window and then select account name to add to the Netgear.app's sharing and permissions section). It should be "Read only". I don't no why the "everyone" read only permission doesn't work, but adding the running account name allows the Mac OS to open and run NetgearGenie.app. I have done this on both my iMac connected directly to router and my macbook connected via wifi. Both from nonadministrative accounts. I have not tried running NetgearGenie.app from my administrative account, so may have to specifically add the administrative account name while running from the administrative account.
Hope this helps everyone who has had the same trouble I have had.
galychanyn
Dec 03, 2015Aspirant
I have opened a support ticket and talked to a rep. He told me it is better to use routlogin.net since Genie has limited functionality. So, I wouldn't miss it too much. Another issue is the ReadyShare utility for printer sharing. It also doesn't work. As it was mentioned in another thread, they need Apple to release some source code in order to fix it. Sounds weird.
DexterJB
Dec 05, 2015NETGEAR Moderator
Hi BobbyAHorton,
Florence and I have been in contact and discussed this issue. We are trying to compile the necessary information for us to properly escalate the case and address it.
The web based NETGEAR Genie actually provides you with more control of the router settings compared to the application. You can use that as well in managing the settings of your router.
Regards,
Dexter
Community Team
- tomfromvaDec 26, 2015Aspirant
While I can control all the router settings I want from the router firmware or http://www.routerlogin.net/index.htm the real function I want and cant get from the router but only from the genie app is airprint functionality on a mac which is connected to an old non airprint printer. Do we have an update date for the fix?
Tom