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Forum Discussion
ranik
May 28, 2014Aspirant
Netgear genie won't install on mac
Sorry, wasn't sure where to ask this question. I've tried to install netgear genie several times on my macbook. When I try to open up the installer it say the following.... "NETGEAR_Genie_Installer_...
- Dec 29, 2015
tomfromva DexterJB dmurphy ranik galychanyn
To all who have had trouble running NetgearGenie.app after installation on a Mac. Problem being that Mac OS says that app file is damaged or such. Support just sent me a solution. Here it is.
Running the NetgearGenie.app after installation on your Mac from a non administrative user fails because the OS apparently doesn't see a read property for the app for the running account. The fix is to go into the NetgearGenie.app's Mac information window (from Finder, do Get Info for the app) and unlock the info window, then add the user account from which you are running (click on + at bottom of "sharing and permissions" section of the window and then select account name to add to the Netgear.app's sharing and permissions section). It should be "Read only". I don't no why the "everyone" read only permission doesn't work, but adding the running account name allows the Mac OS to open and run NetgearGenie.app. I have done this on both my iMac connected directly to router and my macbook connected via wifi. Both from nonadministrative accounts. I have not tried running NetgearGenie.app from my administrative account, so may have to specifically add the administrative account name while running from the administrative account.
Hope this helps everyone who has had the same trouble I have had.
grandifolia
Aug 24, 2015Aspirant
I have the same issue today on OS X 10.9.3.
DexterJB
Sep 02, 2015NETGEAR Moderator
Hi grandifolia,
May I know what version of the NETGEAR Genie are you trying to install? What error message are you getting?
Regards,
Dexter
Community Team
- SSN684Oct 02, 2015Aspirant
Intaller Version: 2.4.6(2015-07-14_13-30).dmg
Error Message: You can’t open the application “NETGEARGenie” because it may be damaged or incomplete.
Note: Icon in FINDER Application window show's filesize Zero bytes
Download location: http://www.netgear.com/home/discover/apps/genie.aspx
Security and Privacy Preferences were set to: Allow Apps downloaded from Anywhere
- SSN684Oct 02, 2015Aspirant
Operating System is: OSX 10.10.5
- DexterJBOct 02, 2015NETGEAR Moderator
Hi SSN684,
Have you tried using another computer to download the installer? If not, you can use the download link below and see if it works.
http://files.netgear-support.com/go/?a=d&i=JKRAiPqm58
Regards,
Dexter
Community Team