Netgear genie won't install on mac

Hi BobbyAHorton,

The latest version of the NETGEAR Genie app for Mac should work. However, for isolation, please try using another version using the download link below.

http://files.netgear-support.com/go/?a=d&i=IOvGyoDj8k

Regards,

Dexter

Community Team

Dexter,

This installation dmg results exactly like before two tries. 

It goes through the installation process, and ends up with a Finder window overlaying the Successfully installed window. The overlaying Finder window is displaying the following folder: "com.netgear.netgearGenie.NETGEARGenie.pkg.ld3mci", and it is empty. I have a window capture PDF of the Finder window, if you want me to email it to you. The NETGEARGenie.app that is installed has Zero bytes size. And when trying to start the app, the following error message is displayed: "You can’t open the application “NETGEARGenie.app” because it may be damaged or incomplete."
So, I do not want to spend any more time troubleshooting this problem. If you find the problem through your own testing, then shoot me a private message and I will try it. But this is the third try you requested and I don't really care at this point if NETGEARGenie ever runs.

Dexter, Here is the install log from my iMac running Yosemite 10.10.5. You can see that it appears that a number of files do not exist. I don't know what the installation log should look like. But, it may be trying to update an existing Netgeargenie.app that doesn't exist, because it never installed correctrly. Anyway, pass this on to the Netgeargenie.app programmers.

Bob

Installation Log for NetgearGenie installation on my iMac

Oct 26 22:59:39 ROBERTs-iMac.local Installer[3887]: NETGEAR Genie Installation Log

Oct 26 22:59:39 ROBERTs-iMac.local Installer[3887]: Opened from: /Volumes/NETGEAR_Genie_Installer_2.4.10/NETGEAR_Genie_Installer_2.4.10(2015-10-10_17-15).pkg

Oct 26 22:59:40 ROBERTs-iMac.local Installer[3887]: Product archive /Volumes/NETGEAR_Genie_Installer_2.4.10/NETGEAR_Genie_Installer_2.4.10(2015-10-10_17-15).pkg trustLevel=100

Oct 26 22:59:50 ROBERTs-iMac.local Installer[3887]: LSExceptions [0x7fc0686073d0] unloaded

Oct 26 23:00:03 ROBERTs-iMac.local Installer[3887]: InstallerStatusNotifications plugin loaded

Oct 26 23:00:20 ROBERTs-iMac.local runner[3891]: Administrator authorization granted.

Oct 26 23:00:20 ROBERTs-iMac.local Installer[3887]: ================================================================================

Oct 26 23:00:20 ROBERTs-iMac.local Installer[3887]: User picked Standard Install

Oct 26 23:00:20 ROBERTs-iMac.local Installer[3887]: Choices selected for installation:

Oct 26 23:00:20 ROBERTs-iMac.local Installer[3887]:             Upgrade: "NETGEAR Genie"

Oct 26 23:00:20 ROBERTs-iMac.local Installer[3887]:             Upgrade: "NETGEARGenie"

Oct 26 23:00:20 ROBERTs-iMac.local Installer[3887]:                         NETGEAR_Genie_Installer_2.4.10(2015-10-10_17-15).pkg#netgeargenie.pkg : com.netgear.netgearGenie.NETGEARGenie.pkg : 1.0

Oct 26 23:00:20 ROBERTs-iMac.local Installer[3887]: ================================================================================

Oct 26 23:00:20 ROBERTs-iMac.local Installer[3887]: It took 0.00 seconds to summarize the package selections.

Oct 26 23:00:20 ROBERTs-iMac.local Installer[3887]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost

Oct 26 23:00:20 ROBERTs-iMac.local Installer[3887]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/NETGEAR_Genie_Installer_2.4.10/NETGEAR_Genie_Installer_2.4.10(2015-10-10_17-15).pkg#netgeargenie.pkg

Oct 26 23:00:20 ROBERTs-iMac.local Installer[3887]: Set authorization level to root for session

Oct 26 23:00:20 ROBERTs-iMac.local Installer[3887]: Will use PK session

Oct 26 23:00:20 ROBERTs-iMac.local Installer[3887]: Starting installation:

Oct 26 23:00:20 ROBERTs-iMac.local Installer[3887]: Configuring volume "Macintosh HD"

Oct 26 23:00:20 ROBERTs-iMac.local Installer[3887]: Preparing disk for local booted install.

Oct 26 23:00:20 ROBERTs-iMac.local Installer[3887]: Free space on "Macintosh HD": 354.73 GB (354726064128 bytes).

Oct 26 23:00:20 ROBERTs-iMac.local Installer[3887]: Create temporary directory "/var/folders/mt/l4jxcjbs7xd4pqldgyhw88y00000gp/T//Install.3887i112VP"

Oct 26 23:00:20 ROBERTs-iMac.local Installer[3887]: IFPKInstallElement (1 packages)

Oct 26 23:00:20 ROBERTs-iMac.local Installer[3887]: Using authorization level of root for IFPKInstallElement

Oct 26 23:00:20 ROBERTs-iMac.local installd[3895]: installd: Starting

Oct 26 23:00:20 ROBERTs-iMac.local installd[3895]: installd: uid=0, euid=0

Oct 26 23:00:20 ROBERTs-iMac.local installd[3895]: PackageKit: Adding client PKInstallDaemonClient pid=3887, uid=502 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

Oct 26 23:00:20 ROBERTs-iMac.local Installer[3887]: PackageKit: Enqueuing install with framework-specified quality of service (utility)

Oct 26 23:00:20 ROBERTs-iMac.local installd[3895]: PackageKit: ----- Begin install -----

Oct 26 23:00:20 ROBERTs-iMac.local installd[3895]: PackageKit: request=PKInstallRequest <1 packages, destination=/>

Oct 26 23:00:20 ROBERTs-iMac.local installd[3895]: PackageKit: packages=(

                                       "PKLeopardPackage <file://localhost/Volumes/NETGEAR_Genie_Installer_2.4.10/NETGEAR_Genie_Installer_2.4.10(2015-10-10_17-15).pkg#netgeargenie.pkg>"

                                    )

Oct 26 23:00:20 ROBERTs-iMac.local installd[3895]: PackageKit: Will do receipt-based obsoleting for package identifier com.netgear.netgearGenie.NETGEARGenie.pkg (prefix path=Applications)

Oct 26 23:00:20 ROBERTs-iMac.local installd[3895]: PackageKit: Extracting file://localhost/Volumes/NETGEAR_Genie_Installer_2.4.10/NETGEAR_Genie_Installer_2.4.10(2015-10-10_17-15).pkg#netgeargenie.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/56583F1D-9BB5-4C48-A56E-16436600E997.activeSandbox/Root/Applications, uid=0)

Oct 26 23:00:23 ROBERTs-iMac.local installd[3895]: PackageKit: prevent user idle system sleep

Oct 26 23:00:23 ROBERTs-iMac.local installd[3895]: PackageKit: suspending backupd

Oct 26 23:00:23 ROBERTs-iMac.local install_monitor[3896]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr

Oct 26 23:00:23 ROBERTs-iMac.local installd[3895]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.DXX1sW/Scripts/com.netgear.netgearGenie.NETGEARGenie.pkg.Id3mci

Oct 26 23:00:23 ROBERTs-iMac.local installd[3895]: ./preinstall: No matching processes were found

Oct 26 23:00:24 --- last message repeated 3 times ---

Oct 26 23:00:24 ROBERTs-iMac.local installd[3895]: ./preinstall: rm: /Library/LaunchAgents/com.netgear.NETGEARGenie.plist: No such file or directory

Oct 26 23:00:24 ROBERTs-iMac.local installd[3895]: ./preinstall: rm: /Library/LaunchAgents/com.NETGENIE.SOCKSERVER.plist: No such file or directory

Oct 26 23:00:24 ROBERTs-iMac.local installd[3895]: ./preinstall: abc

Oct 26 23:00:24 ROBERTs-iMac.local installd[3895]: PackageKit: Using trashcan path /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/PKInstallSandboxTrash/56583F1D-9BB5-4C48-A56E-16436600E997.sandboxTrash for sandbox /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/56583F1D-9BB5-4C48-A56E-16436600E997.activeSandbox

Oct 26 23:00:24 ROBERTs-iMac.local installd[3895]: PackageKit: Shoving /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/56583F1D-9BB5-4C48-A56E-16436600E997.activeSandbox/Root (1 items) to /

Oct 26 23:00:24 ROBERTs-iMac.local installd[3895]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.DXX1sW/Scripts/com.netgear.netgearGenie.NETGEARGenie.pkg.Id3mci

Oct 26 23:00:24 ROBERTs-iMac.local installd[3895]: ./postinstall: rm: /Users/hortons/.NETGEARGenie/genie.ini: No such file or directory

Oct 26 23:00:24 ROBERTs-iMac.local installd[3895]: ./postinstall: rm: /Users/hortons/Library/Application Support/NETGEARGenie/genie.ini: No such file or directory

Oct 26 23:00:24 ROBERTs-iMac.local installd[3895]: ./postinstall: chmod: /Applications/NETGEARGenie.app/Contents/MacOS/NETGEARGenie.pid: No such file or directory

Oct 26 23:00:24 ROBERTs-iMac.local installd[3895]: ./postinstall: dafdafdas

Oct 26 23:00:24 ROBERTs-iMac.local installd[3895]: PackageKit: Writing receipt for com.netgear.netgearGenie.NETGEARGenie.pkg to /private/var/db/receipts

Oct 26 23:00:24 ROBERTs-iMac.local installd[3895]: PackageKit: Touched bundle /Applications/NETGEARGenie.app

Oct 26 23:00:24 ROBERTs-iMac.local installd[3895]: Installed "NETGEAR Genie" ()

Oct 26 23:00:25 ROBERTs-iMac.local install_monitor[3896]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr

Oct 26 23:00:25 ROBERTs-iMac.local installd[3895]: PackageKit: releasing backupd

Oct 26 23:00:25 ROBERTs-iMac.local installd[3895]: PackageKit: allow user idle system sleep

Oct 26 23:00:25 ROBERTs-iMac.local installd[3895]: PackageKit: ----- End install -----

Oct 26 23:00:25 ROBERTs-iMac.local installd[3895]: PackageKit: 5.5s elapsed install time

Oct 26 23:00:25 ROBERTs-iMac.local installd[3895]: PackageKit: Running idle tasks

Oct 26 23:00:25 ROBERTs-iMac.local Installer[3887]: LSExceptions [0x7fc0685b2b40] loaded

Oct 26 23:00:25 ROBERTs-iMac.local Installer[3887]: PackageKit: Registered bundle file:///Applications/NETGEARGenie.app/ for uid 502

Oct 26 23:00:25 ROBERTs-iMac.local installd[3895]: PackageKit: Removing client PKInstallDaemonClient pid=3887, uid=502 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)

Oct 26 23:00:25 ROBERTs-iMac.local installd[3895]: PackageKit: Done with sandbox removals

Oct 26 23:00:26 ROBERTs-iMac.local Installer[3887]: Running install actions

Oct 26 23:00:28 ROBERTs-iMac.local Installer[3887]: Removing temporary directory "/var/folders/mt/l4jxcjbs7xd4pqldgyhw88y00000gp/T//Install.3887i112VP"

Oct 26 23:00:28 ROBERTs-iMac.local Installer[3887]: Finalize disk "Macintosh HD"

Oct 26 23:00:28 ROBERTs-iMac.local Installer[3887]: Notifying system of updated components

Oct 26 23:00:28 ROBERTs-iMac.local Installer[3887]: **** Summary Information ****

Oct 26 23:00:28 ROBERTs-iMac.local Installer[3887]:   Operation     Elapsed time

Oct 26 23:00:28 ROBERTs-iMac.local Installer[3887]: -----------------------------

Oct 26 23:00:28 ROBERTs-iMac.local Installer[3887]:       disk     0.01 seconds

Oct 26 23:00:28 ROBERTs-iMac.local Installer[3887]:     script     2.25 seconds

Oct 26 23:00:28 ROBERTs-iMac.local Installer[3887]:       zero     0.26 seconds

Oct 26 23:00:28 ROBERTs-iMac.local Installer[3887]:     install     6.11 seconds

Oct 26 23:00:28 ROBERTs-iMac.local Installer[3887]:     -total-     8.64 seconds

Oct 26 23:00:29 ROBERTs-iMac.local Installer[3887]: IFDInstallController 68792C70 state = 5

Oct 26 23:00:29 ROBERTs-iMac.local Installer[3887]: Displaying 'Install Succeeded' UI.

Oct 26 23:00:36 ROBERTs-iMac.local Installer[3887]: LSExceptions [0x7fc0685b2b40] unloaded

Running Mac OS 10.9.5 from a 2013 iMac, I don't get an app installed or any files.  I get the "successfully installed" window, and then it changes my desktop picture to the Apple default -- bizarre!  But I do not have any new files on my computer.  Only the .dmg installer that I downloaded.

Hi BobbyAHorton,

I have sent you a message. Please check your inbox.

Regards,

Dexter

Community Team

Hi John-Baltimore,

I have sent you a message. Please check your inbox.

Regards,

Dexter

Community Team

John-Baltimore, did Netgear send you a solution? They have suggested a couple different netgeargenie install dmg's to download. None of them fixed the problem I have, which is the same as you had.

I have the same issue. Netgear Genie won't run. Installer reports successful install but opens tmp folder and the app won't run. It looks like the installer crashes during installation.  

Please help.

I am having the exact same issue on mac 10.6.8.

Hi dmurphy, galychanyn, and BobbyAHorton,

This has already been reported and engineers were already made aware. We apologize for the inconvenience that this has caused you. Rest assured, we are working on a fix. Please keep an eye out for the next update.

Regards,

Dexter

Community Team

DexterJB, and others concerning NetgearGenie not installing correctly on my Macs running OSx 10.10.5.

My problem got updated to NETGEAR support and they have assigned a NETGEAR Support Case number to it and have been in contact with me to obtain more details about my LAN configuration and the Modem and Netgear Router information. I have just sent them the information that they requested. Florence, Expert ID 8330, NETGEAR L2 Support Expert, sent me a message this morning that said she would try to coordinate with you, DexterJB. You may want to let her know who else has been having a simular problem with installing NetgearGenie on their Mac computers.

One other point. By using http://www.routerlogin.net and submitting the user name "admin" and password that I changed from the default, I can see a web based NetGear Genie display and control various Router functions. l assume that the netgearGenie.app provides the same information and similar controls in a more user friendly manner. I have downloaded the netgearGenie user manual.

I have opened a support ticket and talked to a rep. He told me it is better to use routlogin.net since Genie has limited functionality. So, I wouldn't miss it too much. Another issue is the ReadyShare utility for printer sharing. It also doesn't work. As it was mentioned in another thread, they need Apple to release some source code in order to fix it. Sounds weird.

Hi BobbyAHorton,

Florence and I have been in contact and discussed this issue. We are trying to compile the necessary information for us to properly escalate the case and address it.

The web based NETGEAR Genie actually provides you with more control of the router settings compared to the application. You can use that as well in managing the settings of your router.

Regards,

Dexter

Community Team

While I can control all the router settings I want from the router firmware or http://www.routerlogin.net/index.htm the real function I want and cant get from the router but only from the genie app is airprint functionality on a mac which is connected to an old non airprint printer. Do we have an update date for the fix?

Tom  

This worked for me. Thanks!