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RoboGenie's avatar
RoboGenie
Initiate
Jan 16, 2016
Solved

Netgear Genie won't quit on Mac OS X

Unlike some people here, I had no trouble downbloading and installing Netgear Genie on my Mac system, first on an old iMac running OS X v10.6.8 and now on my new iMac running 10.11.2. Unfortunately t...
Genie
  • BackIntoBottle's avatar
    BackIntoBottle
    Sep 26, 2016

    All:


    Here's what (sorta) worked for me, based on escalation at Netgear to "Bianca" who seemed to really know how to troubleshoot. The fix that worked for me was to open the Genie package and to add a leading "1" to the component "libGeniePlugin_MyMedia.dylib", making it "1libGeniePlugin_MyMedia.dylib". This disables the Media Center features of the router, which I don't use anyway. Now, CPU usage is at about 10% (still too high for a "monitor", but tolerable), and I no longer have to force quit.

    Jonathan

DexterJB's avatar
DexterJB
NETGEAR Moderator
Jan 16, 2016

Hi @RoboGenie,

 

Thank you for your feedback. Rest assured, we are always working on improving the features and user experience for the program.

 

Regards,

 

Dexter

Community Team

  • Sea's avatar
    Sea
    Guide
    May 11, 2016

    Having the same issue. Before purchasing the Nighthawk 7000 I'd read of the Netgear Genie problem, so I'm not too surprised to encounter it. But still disappointed.

     

    This is an issue that Netgear has clearly known about for some time. The application does not take "quit" for an answer under OS X. El Capitán in my case. 

     

    I'm sure you can do better!

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      May 17, 2016

      Hi Sea,

       

      I have sent you a message. Please check your inbox.

       

      Regards,

       

      Dexter

      Community Team

      • ElCapitanTom's avatar
        ElCapitanTom
        Aspirant
        Jul 05, 2016

        I have to force quit Netgeargenie also.

         

        MacOS 10.11.5

         

        R7900

        Firmware V 1.0.1.4

         

        NETGEARGenie V 2.4.12

         

        Also uses 1/4 of CPU power when running.

         

        Should have been fixed by now.

  • RSM52's avatar
    RSM52
    Tutor
    Sep 26, 2016

    It is noted that you were working on the problem of having to force quit out of Network Genie as of last January, yet the problerm still persists.  When is this issue going to be fixed?

     

     

    • BackIntoBottle's avatar
      BackIntoBottle
      Tutor
      Sep 26, 2016

      All:


      Here's what (sorta) worked for me, based on escalation at Netgear to "Bianca" who seemed to really know how to troubleshoot. The fix that worked for me was to open the Genie package and to add a leading "1" to the component "libGeniePlugin_MyMedia.dylib", making it "1libGeniePlugin_MyMedia.dylib". This disables the Media Center features of the router, which I don't use anyway. Now, CPU usage is at about 10% (still too high for a "monitor", but tolerable), and I no longer have to force quit.

      Jonathan

      • Sea's avatar
        Sea
        Guide
        Sep 26, 2016

        Thanks for posting that. I received similar instructions several months ago and was looking to post it when another frustrated Mac user posted to this string. Personally, I don't find the "added value" of Genie - as opposed to querying the router directly from the browser - not worth the trouble.