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Netgear Genie won't quit on Mac OS X
Unlike some people here, I had no trouble downbloading and installing Netgear Genie on my Mac system, first on an old iMac running OS X v10.6.8 and now on my new iMac running 10.11.2. Unfortunately t...
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Here's what (sorta) worked for me, based on escalation at Netgear to "Bianca" who seemed to really know how to troubleshoot. The fix that worked for me was to open the Genie package and to add a leading "1" to the component "libGeniePlugin_MyMedia.dylib", making it "1libGeniePlugin_MyMedia.dylib". This disables the Media Center features of the router, which I don't use anyway. Now, CPU usage is at about 10% (still too high for a "monitor", but tolerable), and I no longer have to force quit.Jonathan
Having the same issue. Before purchasing the Nighthawk 7000 I'd read of the Netgear Genie problem, so I'm not too surprised to encounter it. But still disappointed.
This is an issue that Netgear has clearly known about for some time. The application does not take "quit" for an answer under OS X. El Capitán in my case.
I'm sure you can do better!
I have to force quit Netgeargenie also.
MacOS 10.11.5
R7900
Firmware V 1.0.1.4
NETGEARGenie V 2.4.12
Also uses 1/4 of CPU power when running.
Should have been fixed by now.
There is absolutely no reason - except for a prettier interface - to keep Genie.
Entering routerlogin.net into your browser to get same functionality without sucking up CPU power or otherwise dragging down performance.
In my emails on this same subject with Netgear tech support in May and June, they provided a multi-step "debug" fix doc as a work around to stop Genie from hanging when quitting under OS X.
I cannot locate the doc at the moment, sorry, but if you ask I'm sure they can supply it. However, I recommend deleting Genie and doing the routerlogin.net thing.
I do like the interface, but I've concluded that Netgear has decided to stop supporting Genie for the Mac. I've traced the problem back at least two years, and all of the "rest assured" messages from the company rep posted to this thread, on such a fundamental problem, seem hollow.
I'm running Genie 2.4.12 on the latest MacOS (just updated to 10.11.6) and it's still using enormous amounts of CPU and fails to quit properly. I've reinstalled numerous times, and also watched the tech support death spiral as I tried to get the issue resolved before my free support ran out. They actually got to the point of suggesting faulty hardware and asking me to do without for three weeks while they figured out that their hardware isn't actually running the faulty software. No thanks. I just won't consider Netgear when it comes time to upgrade, and will definitely pay more for decent (free) tech support and actual programmers that work for the company in question. If anyone knows of such a company other than Apple, let me know, and I'll go there first!