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Vin770's avatar
Vin770
Aspirant
Oct 20, 2016

netgear giene app in computer is not connecting to NETGEAR JNR 1010v2

Iam trying to connect my router from NETGEAR GIENE APP from computer. how can i connect. because i want to start parental controlling.

Genie

5 Replies

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  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 21, 2016

    Hi Vin770,

     

    1. Are you getting an error message? If yes, what is the error message?

    2. Have you tried using another device to setup Parental Controls (Android, iOS, another computer)?

    3. What is the firmware version of the router?

     

    Regards,

     

    Dexter

    Community Team

    • Vin770's avatar
      Vin770
      Aspirant
      Oct 21, 2016
      1.  Yes, I am getting an error message during router login in Genie app in computer. Even enterng correct password and username. The error is showing "NETGEAR router is not found or is not supported. Also make sure the device is not connected to the Guest Network of the router and no IPv6 is enabled ".
      2. Yup I tried in Android to setup parental controllng but it was not successfully applied.
      3. The Firmware version of my router is V 1.1.0.32_1.0.1.

       

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Oct 24, 2016

        Hi Vin770,

         

        1. Please try resetting the router and see if it works.

        2. What is the error message that you are getting on the Android device?

         

        Regards,

         

        Dexter

        Community Team