Netgear Nighthawk App keeps saying Logon timed out

---

jgottbrath wrote:

Well fact no one from Netgear has even bothered to respond and all updates since my original message did not fix issue.

 

---

Did you read the reply to you? That explained that the problem has nothing to do with your firmware. It is a problem with the Nighthawk app. That is why it has hit different routers.

---

jgottbrath wrote:

 

I suspect Netgear does not care... probably will not buy Netgear again. Anyone have a good suggestion for other routers?

 

---

You read just one of the many discussions on this issue. And an old one at that.

It is a pity that you aren't getting personal attention among all the other messages. But you joined in on an old discussion started six months ago by spollard101  rather than starting one of your own. That is a better way to get personal attention.

From more recent discussions, its seems that Netgear does care and has a fix in the works. Just how long the fix will last, is anybody's guess. After all, it isn't the first time it has happened.

Yes, I read the issue is app only. Point is that if Netgear is not going support the app or appearing to act interested in fixing when known issue why would I want to continue to use their product. I can log directly into it, but it is an old nighthawk. It is getting time to replace, so debating which brand to switch if Netgear is not interested in fixing issues customers are having.

Your probably right I should create my own. Not sure if I want to exert that much effort at this point.

---

jgottbrath wrote:

Point is that if Netgear is not going support the app or appearing to act interested in fixing when known issue why would I want to continue to use their product.

---

Up to you, but the first bit is incorrect.

Netgear is "appearing to act interested" albeit a bit too slowly for most people.

---

Starrel wrote:
Idk what to do other than buy a new router.

---

That won't help. The problem is not the router. It is the app on your phone. Another Netgear router would do the same thing.

Until Netgear fixes this, the best option would be to forget about using the app to manage your router. Use the browser graphical user interface (GUI) instead. This is best done on a PC with a wired connection but wifi will also work.

How do I log in to my NETGEAR wireless router? | Answer | NETGEAR Support

---

Starrel wrote:
Im trying to set it up again but it wont let me.

---

"Won't let me" doesn't tell us where you have problems. What are you doing and where does it go wrong?

You can set up a router without using the mobile app.

Manuals are always a good place to start.

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

Look for the model number on the label on the device.

Begin with the Quick Start/Installation Guide.

If that doesn't help. check the manual.

---

Starrel wrote:
The mobile app will not work. It takes me to the admin login page and when i enter my password, it immediately says "login timed out please try again."

---

As the conversation that you have wickedly hijacked show – naught person – this is a widespread issue that is down to a broken app on a mobile devices.

Nighthawk App Logon Timeout - NETGEAR Communities

That's just one of dozens of conversations on the same topic.

The good news is that you do not need any app to set up a router. Indeed, the app is possibly the worst way of going about it, despite Netgear's exhortations.

I already provided one link that should have offered some clues.

Here is another one:

How do I set up and install my NETGEAR router? | Answer | NETGEAR Support