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Forum Discussion
Netgear Nighthawk App keeps saying Logon timed out
Hello! I hope someone is able to help me out - because this is so unbelieveably frustrating. For starters - using: Netgear Modem CM500 Netgear Nightawk AC1750 Route R6700v3 ISP: Comcas...
Yes, I read the issue is app only. Point is that if Netgear is not going support the app or appearing to act interested in fixing when known issue why would I want to continue to use their product. I can log directly into it, but it is an old nighthawk. It is getting time to replace, so debating which brand to switch if Netgear is not interested in fixing issues customers are having.
Your probably right I should create my own. Not sure if I want to exert that much effort at this point.
I am having the same exact issue. I even tried a factory reset on my router. Deleted the app and reinstalled. Everything. Yet when i go back through my set up, it just keeps giving the error when it gets back to the admin login page. Idk what to do other than buy a new router.
Starrel wrote:
Idk what to do other than buy a new router.That won't help. The problem is not the router. It is the app on your phone. Another Netgear router would do the same thing.
Until Netgear fixes this, the best option would be to forget about using the app to manage your router. Use the browser graphical user interface (GUI) instead. This is best done on a PC with a wired connection but wifi will also work.
How do I log in to my NETGEAR wireless router? | Answer | NETGEAR Support
- Okay, but I tried doing it on my laptop. It keeps telling me to download and use the app. Sorry, im awful with this stuff. Like i said, i factory reset it. So i dont know if it messed something up. Im trying to set it up again but it wont let me.
Starrel wrote:
Im trying to set it up again but it wont let me."Won't let me" doesn't tell us where you have problems. What are you doing and where does it go wrong?
You can set up a router without using the mobile app.
Manuals are always a good place to start.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
Look for the model number on the label on the device.
Begin with the Quick Start/Installation Guide.
If that doesn't help. check the manual.- The mobile app will not work. It takes me to the admin login page and when i enter my password, it immediately says "login timed out please try again." After the factory reset, it wont let me continue past that page. I dont know what else i can do seeing that i cant connect to the router with my laptop. I totally lost here.
Starrel wrote:
The mobile app will not work. It takes me to the admin login page and when i enter my password, it immediately says "login timed out please try again."As the conversation that you have wickedly hijacked show – naught person – this is a widespread issue that is down to a broken app on a mobile devices.
Nighthawk App Logon Timeout - NETGEAR Communities
That's just one of dozens of conversations on the same topic.
The good news is that you do not need any app to set up a router. Indeed, the app is possibly the worst way of going about it, despite Netgear's exhortations.
I already provided one link that should have offered some clues.
Here is another one:
How do I set up and install my NETGEAR router? | Answer | NETGEAR Support
- Any updates of when this issue will be fixed?
