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Forum Discussion
Netgear Nighthawk App keeps saying Logon timed out
Hello! I hope someone is able to help me out - because this is so unbelieveably frustrating. For starters - using: Netgear Modem CM500 Netgear Nightawk AC1750 Route R6700v3 ISP: Comcas...
I have the same problem with login timeout on the app, but I alsoe have the problem when I try to login with My homeassistant system. It startet at the same time...
My firmvare is: V1.0.11.136_10.2.120
I tryed a factory reset, and after that it worked for 2 days, and now I am back again, not able to login..
Could it be a memory problem??
My firmvare is: V1.0.11.136_10.2.120
I tryed a factory reset, and after that it worked for 2 days, and now I am back again, not able to login..
Could it be a memory problem??
Rayjensen wrote:
I have the same problem with login timeout on the app, ....
Possibly, but this discussion is so old that it is impossible to know which bits are relevant your problems.
You have joined in on an existing conversation that may or may not have anything to do with your problems.
There is also a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.
If you do want help with your problem, check previous stuff that may be related then start your own discussion.
The frustrating part is it's not only on the iPhone version of the Nighthawk app. I recently (up until early November) has a Samsung Galaxy S21 Ultra and always kept my apps updated. The "Logon timed out.." issue started a long time ago on the Android app I had downloaded from the Google Play store. I have now switched to an iPhone 14 Pro Max and (mistakenly) assumed that it was an issue with the Android version of the Nighthawk app... sadly that's not the case. I'm getting the same Logon timed out message on the iPhone app I just downloaded (v2.21.1.354). My router is the R6400v2 with newly downloaded Firmware Version V1.0.4.128_10.0.104. I've done all the restarts, password updates, software downloads, etc., but nothing works.
I appreciate the community members who remind us that we can log into router using a browser (which I can), but the point is both the Android and iPhone apps are broken - for a long time now - and Netgear doesn't care enough to fix it. That's enough to make me consider another brand since I'm due for a modem and router upgrade.
nickyd62 wrote:
The "Logon timed out.." issue started a long time ago on the Android app I had downloaded from the Google Play store.
That's the bug that got fixed in the previous release, the one that added a new problem to the iOS version.
Samsung has added its own problem by joining Apple in using random MAC addresses in newer models. But that is a different issue.
Does this work?
FYI about Apple devices:
nickyd62 wrote:
The frustrating part is it's not only on the iPhone version of the Nighthawk app. I recently (up until early November) has a Samsung Galaxy S21 Ultra and always kept my apps updated. The "Logon timed out.." issue started a long time ago on the Android app I had downloaded from the Google Play store. I have now switched to an iPhone 14 Pro Max and (mistakenly) assumed that it was an issue with the Android version of the Nighthawk app... sadly that's not the case. I'm getting the same Logon timed out message on the iPhone app I just downloaded (v2.21.1.354). My router is the R6400v2 with newly downloaded Firmware Version V1.0.4.128_10.0.104. I've done all the restarts, password updates, software downloads, etc., but nothing works.
I appreciate the community members who remind us that we can log into router using a browser (which I can), but the point is both the Android and iPhone apps are broken - for a long time now - and Netgear doesn't care enough to fix it. That's enough to make me consider another brand since I'm due for a modem and router upgrade.
